Assistant General Manager

SUMMARY:
To effectively manage the day-to-day operations and employees as well as ensure guest satisfaction. Supporting and aiding the General Manager in achieving the profitability of the hotel and operational success
 
Minimum Experience and Qualification Required:

• Post matric hotel school qualification would be advantageous.

• Minimum 5 years’ experience in a five-star property

• Computer literacy – MICROS, Opera Cloud
• Excellent communication skills
• Good numeracy skills
• High level of English proficiency

• Must be motivated, enthusiastic, and energetic, a team player, with a positive attitude.
• Must be able to work shifts.

• Own transport preferable.

POSITION INFO:
Key Performance Objectives: Assist the General Manager in his\/her day-to-day operations. Ensure the smooth running of the hotel operation in the absence of the General Manager Conduct and compile Daily, Weekly, Monthly reports for the General Manager Be proactive in anticipating guest needs and possible concerns of on the property Monitor the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations. Proven leadership abilities Provides training, coaching, and mentoring to all staff and HOD's. Receives and resolves or assists the General manager in resolving guest complaints and service recovery process. Selects or assists in the selection of hotel staff. Review employee performance and conduct personnel actions such as disciplinary actions and terminations. Adheres to company procedures and regulations as well as standard operating procedures. Ensure full compliance with hotel operating controls, SOP's, policies, procedures, and service standards. Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures. All Other duties as assigned by the General Manager or Management.