Assistant General Manager - Luxury Lodge 5*

SUMMARY:

1. Support Daily Operations
   
   • Assist the General Manager in overseeing daily lodge or hotel operations, ensuring a smooth and efficient guest experience.
2. Department Supervision
   
   • Supervise various departments (housekeeping, front desk, food & beverage, maintenance), ensuring standards are met and issues are addressed promptly.
3. Staff Management
   
   • Support recruitment, training, scheduling, and performance management of staff across departments.
4. Guest Relations
   
   • Handle guest inquiries, complaints, and special requests professionally to maintain high satisfaction levels.
5. Financial Oversight
   
   • Assist in managing budgets, monitoring expenses, and controlling costs while maximizing profitability.
6. Sales and Events Support
   
   • Collaborate with the sales or events team on packages, promotions, and execution of weddings, conferences, or other functions.
7. Quality and Compliance
   
   • Ensure compliance with health, safety, and hospitality standards; conduct regular inspections of facilities and services.
8. Problem Solving and Crisis Management
   
   • Step in to resolve operational or guest-related problems and assist during emergencies or peak periods.
9. Reporting and Communication
   
   • Prepare operational reports, relay important updates to the General Manager, and act on behalf of the GM when needed.
10. Continuous Improvement

• Identify opportunities to improve efficiency, guest experience, and staff performance through feedback and regular reviews.

POSITION INFO:

1. Support Daily Operations
   
   • Assist the General Manager in overseeing daily lodge or hotel operations, ensuring a smooth and efficient guest experience.
2. Department Supervision
   
   • Supervise various departments (housekeeping, front desk, food & beverage, maintenance), ensuring standards are met and issues are addressed promptly.
3. Staff Management
   
   • Support recruitment, training, scheduling, and performance management of staff across departments.
4. Guest Relations
   
   • Handle guest inquiries, complaints, and special requests professionally to maintain high satisfaction levels.
5. Financial Oversight
   
   • Assist in managing budgets, monitoring expenses, and controlling costs while maximizing profitability.
6. Sales and Events Support
   
   • Collaborate with the sales or events team on packages, promotions, and execution of weddings, conferences, or other functions.
7. Quality and Compliance
   
   • Ensure compliance with health, safety, and hospitality standards; conduct regular inspections of facilities and services.
8. Problem Solving and Crisis Management
   
   • Step in to resolve operational or guest-related problems and assist during emergencies or peak periods.
9. Reporting and Communication
   
   • Prepare operational reports, relay important updates to the General Manager, and act on behalf of the GM when needed.
10. Continuous Improvement

• Identify opportunities to improve efficiency, guest experience, and staff performance through feedback and regular reviews.