Assistant Housekeeping Manager | The Silo Hotel

SUMMARY:
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POSITION INFO:

The Silo Hotel's Assistant Housekeeping Manager will be responsible for planning, organising and developing the overall operations of the Housekeeping department to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay”.

MAIN DUTIES & RESPONSIBILITIES

• Co-manage all Housekeeping day-to-day operations within budgeted guidelines, to the highest standards of The Royal Portfolio
• Planning, organising and directing team members to ensure the highest degree of guest experience and satisfaction
• Identify our guests' needs and respond proactively to all of their concerns
• Lead the Housekeeping team by attracting, recruiting and training talented personnel
• Establish targets, KRA’s, schedules, policies and procedures
• Oversee the training of all staff and ensure that they deliver to the required standard
• Ensure that all Maintenance issues are reported and follow-up to ensure that they are dealt with timeously
• Responsible for monthly stock-take
• Ensure thorough communication by holding a team briefing every morning and afternoon
• To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture of The Silo

REQUIREMENTS & QUALIFICATIONS

• A minimum of 5 years of hospitality experience in a management role
• A minimum of 2 years of Housekeeping management experience
• Proven job reliability, diligence, dedication and attention to detail
• Up to date with Housekeeping trends and best practices
• Degree or diploma in any Hospitality field is advantageous 
• Experience in leading a team to excel and work cohesively
• Ability to spot and resolve problems efficiently
• Significant financial know-how and experience with budgets and management accounts
• Exceptional attention to detail, hardworking and a passion for people and hospitality
• A strong grasp of operational systems including MS Office, Teams, Micros POS and Opera 
• Exceptional communication both verbal and written, in English, with further languages advantageous
• A passion to learn, teach and drive improvement in employees
• A stickler for standards and an unrelenting drive to eliminate waste
• International experience in a similar environment and travel experience will be advantageous
• Must be able to work shifts, weekends and public holidays

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous.
A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.