SUMMARY:
We are seeking a dynamic and experienced couple to join our luxury private game reserve. This is a hands-on role suited to a couple where one partner fulfils the role of Field Guide, General Maintenance and Management support, and the other oversees Reservations, Administration, and Management Support.
 
This position requires professionalism, flexibility, and a genuine passion for hospitality, conservation, and exceptional guest experiences.
 

Position 1: Field Guide & General Maintenance (Partner 1)

Key Responsibilities

Field Guiding & Guest Experience

• Conduct guided game drives and nature walks (where qualified)
• Interpret wildlife, ecology, and conservation to guests
• Ensure guest safety during activities
• Create memorable, personalised guest experiences

Reserve & Lodge Maintenance

• General maintenance of property infrastructure, vehicles, and equipment
• Basic plumbing, electrical, and mechanical tasks
• Maintain reserve roads, signage, and outdoor areas
• Assist with reserve management where required

Operational Support

• Guest and staff transfers and logistics
• Support lodge operations during busy periods

Reservations & Guest Communication

• Manage reservations, enquiries, and confirmations
• Handle booking systems, rates, and availability
• Communicate with guests before, during, and after their stay
• Liaise with agents and tour operators
• Hosting of guests from time to time

Administration & Office Management

• General lodge administration and filing
• Assist with invoicing, payments, and financial admin
• Prepare reports for management
• Maintain guest records and operational documentation

Management Support

• Assist management with daily operations
• Coordinate staff schedules and logistics
• Support guest check-ins, check-outs, and special requests
• Ensure brand standards and guest expectations are upheld

POSITION INFO:
Requirements Valid FGASA qualification (minimum Level 1 preferred) PDP and valid driver's licence Practical maintenance skills (hands-on and solutions-driven) Strong communication and guest-facing skills Physically fit and able to work flexible hours Previous lodge or reserve experience essential Previous reservations and hospitality administration experience Nightsbridge or similar booking platform experience essential Strong computer literacy (email, booking systems, Excel\/Google Workspace) Excellent written and verbal communication skills Highly organised, detail-oriented, and professional Ability to work independently and handle pressure Luxury hospitality experience preferred