Assistant Lodge Manager

SUMMARY:
Key Responsibilities
The Assistant Lodge Manager’s role is to assist the lodge manager in managing the lodge and creating a profound guest experience in line with the lodge’s service vision and creative concepts.

• Ensure ultimate guest relations in the lodge and maintain the “at home” personal attention

• Management and training of the lodge staff per the Lodge Standard of Excellence.
• Maintain the highest housekeeping, maintenance, and gardening standards to ensure that all areas are kept clean and tidy and that style and design are not eroded.
• Effective financial management through the administration of orders and effective stock control.
• Effective daily administration of the concierge and reception duties.
• Maintenance of the guest database to achieve service excellence.
• Ensuring that the guest and service areas of the lodge are kept clean, tidy, and in the right place.
• Ensuring the quality and care of equipment and products.
• Active participation, effective communication, and support of The Lodge's conservation message and purpose.
• All roles at The Lodge may be required to perform other tasks as reasonably requested from time

POSITION INFO:
A minimum of 4 years of work experience – ideally two years as a trainee and in a well[1]recognized five-star hotel or world-class lodge as an assistant manager.

• Exceptional Food and Beverage knowledge
• Financial management ability.
• High standards of service excellence and a passion for the industry.
• Awareness of dietaries and allergies.
• Attention to detail.
• Excellent English reading, writing, and speaking ability. A second language will be preferred.
• Excellent computer literacy (MS Word, Excel Outlook, Internet).
• Excellent management ability and communication skills.
• Co-operative and flexible.
• A developmental approach to staff.
• Ability to remain calm under pressure.
• Resourceful and solution-oriented.
• A clear understanding of basic labour law and disciplinary procedures
• Assertiveness, patience, and good organisational skills.
• Citizenship or valid working visa.