Assistant Management Couple

SUMMARY:
Overview
We are seeking a dynamic and experienced couple to join our luxury private game reserve. This is a hands-on role suited to a couple where one partner fulfils the role of Field Guide, General Maintenance and Management support, and the other oversees Reservations, Administration, and Management Support.
This position requires professionalism, flexibility, and a genuine passion for hospitality, conservation, and exceptional guest experiences.

POSITION INFO:
Position 1: Field Guide & General Maintenance (Partner 1)
Key Responsibilities

Field Guiding & Guest Experience
- Conduct guided game drives and nature walks (where qualified)
- Interpret wildlife, ecology, and conservation to guests
- Ensure guest safety during activities
- Create memorable, personalised guest experiences
Reserve & Lodge Maintenance
- General maintenance of property infrastructure, vehicles, and equipment
- Basic plumbing, electrical, and mechanical tasks
- Maintain reserve roads, signage, and outdoor areas
- Assist with reserve management where required
Operational Support
- Guest and staff transfers and logistics
- Support lodge operations during busy periods
- Work closely with management to ensure smooth daily operations
Requirements
- Valid FGASA qualification (minimum Level 1 preferred)
- PDP and valid driver’s licence
- Practical maintenance skills (hands-on and solutions-driven)
- Strong communication and guest-facing skills
- Physically fit and able to work flexible hours
- Previous lodge or reserve experience essential




Position 2: Reservations, Administration & Management
Assistant (Partner 2)
Key Responsibilities

Reservations & Guest Communication
- Manage reservations, enquiries, and confirmations
- Handle booking systems, rates, and availability
- Communicate with guests before, during, and after their stay
- Liaise with agents and tour operators
- Hosting of guests from time to time
Administration & Office Management
- General lodge administration and filing
- Assist with invoicing, payments, and financial admin
- Prepare reports for management
- Maintain guest records and operational documentation
Management Support
- Assist management with daily operations
- Coordinate staff schedules and logistics
- Support guest check-ins, check-outs, and special requests
- Ensure brand standards and guest expectations are upheld
Requirements
- Previous reservations and hospitality administration experience
- Nightsbridge or similar booking platform experience essential
- Strong computer literacy (email, booking systems, Excel/Google Workspace)
- Excellent written and verbal communication skills
- Highly organised, detail-oriented, and professional
- Ability to work independently and handle pressure
- Luxury hospitality experience preferred


Couple Requirements
- Proven experience working together in a lodge or hospitality environment
- Strong teamwork and communication skills
- Professional, guest-focused, and adaptable
- Dedicated and looking for long term placement
- Willingness to live on-site in a semi remote environment
- Willingness to work longer and irregular hours
- Valid South African work permits (if applicable)
- Position suited to a couple without dependents