Assistant Manager

SUMMARY:
The Assistant Manager supports the daily operations of the lodge by assisting with staff supervision, guest services, and administrative duties. This role ensures smooth day-to-day functioning while maintaining high hospitality standards and excellent guest experiences.
The Assistant Manager works closely with the Lodge Manager and steps in when required to ensure operational continuity.
Key Responsibilities

• Assist with daily lodge operations
• Support guest check-ins, check-outs, and guest requests
• Supervise staff and assist with daily task allocation
• Ensure service standards and lodge procedures are followed
• Assist in handling guest feedback and resolving minor complaints
• Support stock control and basic ordering
• Assist with staff schedules and attendance monitoring
• Ensure cleanliness, safety, and hygiene standards are maintained
• Provide administrative support as required

POSITION INFO:
Experience & Qualifications

• Minimum of 2–3 years’ experience in hospitality or lodge operations
• Supervisory experience advantageous
• Hospitality qualification preferred but not essential

• Strong communication and interpersonal skills
• Good organisational and time-management abilities
• Guest-focused with a professional attitude
• Ability to work well under supervision
• Problem-solving skills

• Basic computer literacy (emails, MS Office, PMS advantageous)

• Well-presented and professional
• Reliable, flexible, and hands-on
• Willing to work shifts, weekends, and public holidays