Assistant Ombud

SUMMARY:
Its objective is to consider and dispose of complaints in a procedurally fair, informal, economical and expeditious manner and by reference to what is equitable in all circumstances.

POSITION INFO:

The ideal candidate must have:

• LLB or BProc Degree;
• Admission as an Attorney or Advocate;
• A minimum of 8 years'' post admission experience;
• Extensive knowledge and understanding of the financial services regulatory environment;
• A minimum of 5 years'' experience in the financial services industry;
• Extensive experience in legal drafting;
• The ability to conduct an impact analysis of any impending regulatory challenges and advise on changes required to adapt to any such changes in legislation;
• Sound report writing skills; and
• Ability to communicate in two or more official languages will be an advantage.

Furthermore, the ideal candidate must:

• Be able to multi-task and handle enquiries from various management levels;
• Be able to handle confidential information;
• Have good written and verbal communication skills;
• Be able to conduct legal research and draft legal opinions;
• Be able to operate within a high-pressure environment;
• Be able to meet deadlines; and
• Be computer literate.

Duties are;

• Analysing complex complaints, drawing correct conclusions and establishing a clear and focused direction in the resolution of a complaint;
• Ability to extract the essence of a complaint;
• Facilitating the resolution of complaints through mediation and conciliation;
• Drafting recommendations and/or determinations to resolve complaints;
• Ability to draft other legal documents such as affidavits, pleadings and subpoenas in accordance with legal requirements;
• Providing initiatives for the complaints handling process in terms of the relevant pieces of legislation;
• Assisting the Ombud with policy development, public relations, staff management;
• Making recommendations on how to improve the effectiveness, efficiency and delivery of services relevant to the mandate of the organisation;, using technology and technical methods and methodologies;
• Drafting information circulars following the issuing of determinations, for circulation, awareness and education purposes;
• Compiling training manuals and industry practice notes on product improvements
• Participating in the internal or external development of and/or review of standards, documentation and methods relevant to the functions of the organisation;
• Researching case law and providing legal opinions;
• Liaising directly with the Tribunal in relation to matters before the Tribunal for reconsideration from the leadership of the organisation;
• Representing the Office at various fora.

Only shortlisted candidates will be contacted. Should you not hear from us within two months after the closing date, please consider your application unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.