SUMMARY:
Responsible for overseeing the daily operations of the restaurant and bar at Zimbali Lodge
POSITION INFO:
The 4-star Zimbali Lodge is a secluded resort just 5 minutes’ drive from the buzzing hub of Ballito. With spa facilities and ocean views, it’s the epitome of laid-back luxury and claims top choice for corporate events, honeymoons, and destination weddings. Zimbali Lodge is one of the newest additions to Dream Hotels & Resorts, a mixed-use accommodation group working towards greater accountability and local impact. Together, we’re on a mission to actively create a brighter future.
Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements
Job Overview:
The Assistant Restaurant Manager will be responsible for overseeing the daily operations of the restaurant and bar at Zimbali Lodge, ensuring exceptional service standards in line with our 4-star expectations. The ideal candidate will bring strong bar knowledge, with a passion for whiskey and a refined understanding of wines, to elevate the guest’s experience and lead the team with professionalism and flair.
Key Responsibilities:
- Work hand in hand with the Restaurant General Manager to manage and coordinate all restaurant and bar operations, ensuring seamless guest service at all times.
- Maintain and uphold the highest service and hospitality standards in line with the property’s 4-star positioning.
- Work with the Restaurant Manager to lead, train, and motivate the restaurant and bar team to deliver exceptional service consistently.
- Curate and manage the wine list and whiskey offerings, ensuring relevance, quality, and profitability.
- Provide expert guidance and recommendations to guests on wine and whiskey pairings.
- Ensure compliance with health and safety regulations, liquor licensing laws, and hygiene standards.
- Oversee inventory management, cost control, and supplier relationships for bar and restaurant stock.
- Address and resolve guest concerns and feedback promptly and professionally.
- Coordinate with kitchen, events, and front office teams to ensure alignment and smooth service delivery.
- Contribute to menu planning and beverage promotions in collaboration with the Executive Chef and Restaurant General Manager
- Work with the Restaurant General Manager to prepare and present regular operational and financial reports to the General Manager.
Theoretical Knowledge & Qualifications:
- Matric (Grade 12) is essential; a hospitality or F&B management qualification is advantageous.
- Minimum 3 years’ experience in a restaurant or food & beverage management role within a 5-star hotel or luxury boutique setting.
- Proven bar management experience with strong whiskey knowledge and a deep appreciation and understanding of wines.
- Excellent interpersonal and communication skills with a strong customer orientation.
- Ability to lead and inspire a team while maintaining a hands-on and service-focused approach.
- Strong financial acumen, particularly in relation to stock control and cost of sales.
