Assistant Service Centre Manager

Responsibilities

• Assist with the managing and controlling of the various operations of the Service Centre
• Assist with managing the forward planning and direction of functions within the Service Centre
• Facilitate and implement changes to improve the service provided to dealers and customers
• Improve cost efficiency and productivity within the Service Centre
• Reporting on overall efficiency and performance of the Service Centre
• Responsible for job allocation, job flow including job scheduling
• Co-ordinate service centre resources efficiently as per ongoing requirements – equipment, labour, operations
• Assist with strategic expansion projects
• Respond to customer requests for updates and ensure optimum customer communication
• Ensure information is accurate and customer satisfaction is always achieved
• Review feedback from customers and follow up to ensure total customer satisfaction
• Investigate customer complaints promptly as well as any concerns arising from product failures
• Effect appropriate action and solutions to product failures
• Promote a safe working environment for staff and customers
• Assist with analysing current procedures to identify opportunities for improvement of

the Service Centre

• Maintain and build good relationships with customers
• Identify staff that require on-going training and implement training opportunities to ensure their skills are improved
• Assist with ensuring the adequate maintenance of tools, equipment and materials in the Service Centre
• Provide technical guidance and positive leadership
• Ensure that all service and repair work meet the expected quality standards

Requirements

• Grade 12

• Relevant Tertiary qualification or Bachelors degree
• Experience managing on site and field service employees
• Excellent communication skills with customers and staff at all levels
• Customer solution orientated
• Able to look beyond the initial customer enquiry and identify other business opportunities
• South African citizens only

• Minimum of 5 to 8 years Management experience in an equipment repair and service environment is essential

• Computer literate - MS Office, SAP, Syspro, JD Edwards or similar package
• Good financial skills