Assistant Service Consultant / Assistant Service Advisor

SUMMARY:
Our client based in Johannesburg, is seeking an experienced Assistant Service Consultant / Service Advisor to manage workshop administration, customer service interactions, job costing, warranty submissions, and invoicing processes while ensuring accurate workshop financial controls.

POSITION INFO:
Description: Assist Service Advisors with customer bookings and service appointments. Respond to customer enquiries professionally and promptly. Communicate with customers regarding vehicle service progress, repairs, and estimated completion times. Prepare and maintain job cards, repair orders, and service documentation. Coordinate workflow between the service department and workshop technicians. Ensure customer information and vehicle details are captured accurately. Follow up on outstanding repairs, parts availability, and customer approvals. Conduct customer satisfaction follow-ups after vehicle collection. Assist with service department administration and filing. Requirements: Grade 12 (Matric). Previous experience as an Assistant Service Consultant, Costing Clerk, Warranty Clerk, or similar role within a dealership. Knowledge of dealership workshop processes. Strong administrative and organisational skills. Excellent customer service and communication abilities. Computer literacy and experience with dealer management systems. High level of accuracy and attention to detail. Experience with warranty administration. Familiarity with Kerridge, Evolve, Automate, Autoline, or similar dealer management systems. Please note only candidates that meet the minimum requirements will be considered. Please follow our website and social media channels to be the first to know when our clients have new vacancies! Instagram: LinkedIn: website: