Assistant Store Manager

SUMMARY:
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POSITION INFO:

• Assist in opening and closing the store
• Ensure merchandise is properly stocked and displayed
• Monitor inventory levels and support inventory control (stock counts, shrink prevention)
• Help implement store policies and procedures
• Maintain store cleanliness and organization
• Supervise and support staff during shifts
• Help onboard, train, and mentor new employees
• Delegate tasks and ensure efficient team workflow
• Motivate staff to meet sales targets and deliver great customer service
• Resolve customer complaints and issues professionally
• Provide support during peak hours (returns, checkout, inquiries)
• Ensure a positive shopping experience for every customer
• Lead by example in delivering top-notch service
• Assist with meeting and exceeding sales goals
• Track daily/weekly sales performance
• Report to the Store Manager on key metrics and store performance
• Help with promotions, upselling, and product launches
• Assist in cash register operations and daily cash reconciliation
• Monitor for theft or policy violations
• Ensure safety procedures are followed (e.g., alarm systems, emergency protocols)
• Help create and manage staff schedules
• Cover shifts as needed
• Support administrative tasks like email correspondence and documentation