SUMMARY:
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POSITION INFO:
Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.
Key Responsibilities:
Operational Management
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Drive store performance to achieve and exceed sales targets.
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Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
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Ensure consistent implementation of merchandising and marketing standards.
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Attract and retain a strong and loyal customer base.
Inventory Management
Customer Service
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Ensure exceptional customer experiences that exceed expectations.
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Review and act on Mystery Shopper reports and customer feedback.
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Resolve product and service-related complaints quickly and effectively.
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Lead by example in reinforcing a customer-first culture among staff.
People Management
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Train, develop and motivate staff to reach full potential.
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Plan for succession and promote internal growth.
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Manage performance consistently and fairly.
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Foster a positive, engaging and productive working environment.
Administration & Compliance
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Ensure strict adherence to company policies, systems, and procedures.
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Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.
What We’re Looking For:
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Proven retail management experience
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Strong leadership and people management skills
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Excellent communication and organisational skills
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Target and results-oriented mindset
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Passion for customer service and retail excellence
Working Hours: Retail hours, including weekends and public holidays
