Audiology Technician

SUMMARY:
Cape Town, Western Cape

POSITION INFO:

Job Title: Audiology Technician
Location: Cape Town, Western Cape
Single shift, 08:00 - 17:00 daily. Weekend work may apply.

About the Organisation:
A leading healthcare provider committed to early screening and preventative diagnostics. The team blends advanced technologiesincluding AI-assisted toolswith compassionate, patient-centric service. This role offers the opportunity to support cutting-edge hearing care in a collaborative and culturally sensitive clinical setting.

Role Summary:
The Audiology Technician is responsible for conducting basic hearing tests, assisting with AI-driven diagnostic procedures, and ensuring a smooth, respectful patient experience. This position supports the early detection of hearing loss and integrates with broader diagnostic services such as radiology and general practice.

Key Responsibilities:

• Conduct hearing assessments including pure-tone audiometry, otoacoustic emissions (OAE), and tympanometry

• Prepare patients for hearing tests and explain procedures in clear, accessible language

• Educate patients on basic hearing health and preventative practices (e.g. noise protection)

• Assist with AI-supported diagnostics (e.g., dual fluorescence oral imaging), with training provided

• Calibrate and maintain audiology equipment (e.g. audiometers, OAE devices) to ensure accuracy

• Manage patient records in digital systems, ensuring POPIA compliance

• Provide compassionate care and guide patients throughout the testing process

• Collaborate with general practitioners, radiological technologists, and optometric technicians

• Schedule appointments and manage patient flow

• Monitor stock of audiology supplies and assist with inventory

• Adhere to hygiene and diagnostic quality standards aligned with national health protocols

Qualifications Required:

• Certificate or Diploma in Health Sciences, Hearing Aid Acoustics, or a related field from a South African institution accredited by HWSETA

• Training in preliminary hearing tests (e.g., audiometry, OAE, tympanometry) is essential

Experience:

• 1-2 years of experience in audiology, hearing aid dispensing, or allied health settings preferred

• Proven ability to perform hearing tests and maintain audiology equipment

• Experience with AI-supported diagnostic tools is advantageous (training provided)

Skills:

• Technical proficiency in basic hearing assessments and equipment calibration

• Strong interpersonal and communication skills for patient engagement

• Competence in digital record-keeping and adherence to POPIA

• Ability to work efficiently in a patient-facing, fast-paced environment

Core Competencies:

• Compassionate, guest-centric care aligned with hospitality standards

• Accuracy in test administration and record keeping

• Openness to learning and supporting AI-driven diagnostic platforms

• Cultural sensitivity in diverse patient interactions

• Strong collaboration with multidisciplinary clinical teams

• Commitment to continuous learning and staying up to date with diagnostic protocols

Regulatory & Compliance Requirements:

• Comply with POPIA for secure patient data management

• Adhere to the Basic Conditions of Employment Act (BCEA):

  • 54 hours/week for 6-day cycle (includes 9 overtime hours at 1.5x)

  • 45 hours/week for 5-day cycle

• Maintain hygiene protocols and infection prevention standards

• Support ongoing quality control aligned with Audiology SA guidelines

Working Conditions:

• On-site role at a diagnostic screening facility, operating daily from 08:0017:00

• Single shift structure with a 9-hour workday (including 1-hour unpaid meal break)

• High levels of patient interaction requiring a professional and empathetic demeanor

• Minimal biohazard exposure, mitigated by strict safety measures

• Adherence to clinical dress code and hygiene standards required

Salary and Benefits:

• Entry-level (0-1 year experience): R15,000 - R18,000/month (R180,000R216,000/year)

• Early career (1-3 years experience): R18,000 - R22,000/month (R216,000R264,000/year)