Automotive Claims Manager

SUMMARY:
Overview:
As a Claims Manager in the automotive industry, you will be responsible for overseeing the entire claims process for motor related claims, ensuring efficiency, accuracy, and customer satisfaction. You will manage a team of claims specialists and work closely with other departments to resolve issues and improve processes. This role requires a strong understanding of automotive products, industry regulations, and exceptional communication and leadership skills.

POSITION INFO:
International Automotive Brand Launch is seeking a Claims Manager to join their team in Johannesburg.

Overview:
As a Claims Manager in the automotive industry, you will be responsible for overseeing the entire claims process, ensuring efficiency, accuracy, and customer satisfaction. You will manage a team of claims specialists and work closely with other departments to resolve issues and improve processes. This role requires a strong understanding of automotive products, industry regulations, and exceptional communication and leadership skills.

Responsibilities:

Team Management:

Lead and supervise a team of claims specialists.
Provide guidance, support, and training to team members.
Monitor performance and implement strategies for improvement.
Claims Processing:

Oversee the end-to-end claims process, from submission to resolution.
Review and analyze claims documentation for accuracy and completeness.
Ensure timely processing of claims while adhering to company policies and industry regulations.
Customer Interaction:

Serve as a point of contact for escalated or complex claims issues.
Communicate with customers to gather necessary information and provide updates on claim status.
Handle customer inquiries and complaints professionally and efficiently.
Collaboration:

Collaborate with internal departments, including customer service, sales, and manufacturing, to address claims-related issues.
Work with external partners, such as insurance providers and suppliers, to streamline processes and resolve claims efficiently.
Quality Assurance:

Conduct regular audits of claims files to ensure compliance with company standards and regulatory requirements.
Identify trends or patterns in claims data and implement corrective actions as needed.
Process Improvement:

Identify opportunities to streamline and improve the claims process.
Develop and implement new procedures or systems to enhance efficiency and accuracy.
Monitor industry trends and best practices to stay updated on emerging technologies and methodologies.
Reporting:

Prepare and present reports on claims activity, including trends, performance metrics, and areas for improvement.
Provide insights and recommendations to senior management based on data analysis.
Requirements:

Bachelor's degree in business administration, finance, or a related field (Beneficial)

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