Automotive Vertical Manager (Logistics)

SUMMARY:
Our client specializing in all modes of transportation and distribution is looking for a Senior Vertical Manager that manages all aspects of existing automotive clients from an operational and customer relations aspect with the aim on maintaining and growing the business partnership.

POSITION INFO:

Our client specializing in all modes of transportation and distribution is looking

for a Senior Vertical Manager that manages all aspects of existing automotive

clients from an operational and customer relations aspect with the aim on

maintaining and growing the business partnership. Also identifying and

gaining further automotive clients for the company’s client base leading to

additional business and additional partnerships.

Responsibilities:

Maintain good relationship with existing automotive clients through regular contact and meetings with the clients.

Maintain a good understanding on the client requirements and business  solutions and service offering in order to maintain customer expected services as well as identify growth opportunities to provide further and alternative services to the customer.

Manage expectations and change with the client in a manner that ensures continuous service provisions with quality outputs, both internal and client changes.

Managing communications between the client and internal contacts.

Manage client reporting and feedback in an effective and proactive manner.

Present KPI reports frequently and understand the areas for improvement sufficiently enough to drive improvements thereof.

Management of processing of claims and service-related queries for quick resolution.

Ensure invoicing is processed timeously and correctly whilst managing any invoice related queries as required.

Management of customer complaints for feedback and resolution.

Negotiation and management of annual increases.

New Business

Gain additional market share within the automotive industry by identifying

and gaining new business.

Ensure that market knowledge is up to date in order to identify opportunity

and threats for the company’s automotive partnerships.

Manage new business once obtained.

Education:
Matric
Logistics/warehouse/business management diploma/degree beneficial

5-10 years of experience in Account Management within logistics

Knowledge/Skills:

Strong analytical ability

Financial Acumen

Knowledge and understanding of the automotive vertical

Knowledge of transportation and full logistics solutions in the specific vertical

Have knowledge and understanding of the functioning of operations and systems within the company

Have knowledge and understanding of all relevant Standard Operating Procedures

Have knowledge and understanding of company policies

Knowledge of Health and Safety procedures and policies applicable to own work area

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