SUMMARY:
Our client specializing in all modes of transportation and distribution is looking for a Senior Vertical Manager that manages all aspects of existing automotive
clients from an operational and customer relations aspect with the aim on
maintaining and growing the business partnership.
POSITION INFO:
Our client specializing in all modes of transportation and distribution is looking
for a Senior Vertical Manager that manages all aspects of existing automotive
clients from an operational and customer relations aspect with the aim on
maintaining and growing the business partnership. Also identifying and
gaining further automotive clients for the company’s client base leading to
additional business and additional partnerships.
Responsibilities:
Maintain good relationship with existing automotive clients through regular contact and meetings with the clients.
Maintain a good understanding on the client requirements and business solutions and service offering in order to maintain customer expected services as well as identify growth opportunities to provide further and alternative services to the customer.
Manage expectations and change with the client in a manner that ensures continuous service provisions with quality outputs, both internal and client changes.
Managing communications between the client and internal contacts.
Manage client reporting and feedback in an effective and proactive manner.
Present KPI reports frequently and understand the areas for improvement sufficiently enough to drive improvements thereof.
Management of processing of claims and service-related queries for quick resolution.
Ensure invoicing is processed timeously and correctly whilst managing any invoice related queries as required.
Management of customer complaints for feedback and resolution.
Negotiation and management of annual increases.
New Business
Gain additional market share within the automotive industry by identifying
and gaining new business.
Ensure that market knowledge is up to date in order to identify opportunity
and threats for the company’s automotive partnerships.
Manage new business once obtained.
Education:
Matric
Logistics/warehouse/business management diploma/degree beneficial
5-10 years of experience in Account Management within logistics
Knowledge/Skills:
Strong analytical ability
Financial Acumen
Knowledge and understanding of the automotive vertical
Knowledge of transportation and full logistics solutions in the specific vertical
Have knowledge and understanding of the functioning of operations and systems within the company
Have knowledge and understanding of all relevant Standard Operating Procedures
Have knowledge and understanding of company policies
Knowledge of Health and Safety procedures and policies applicable to own work area
Please send your CV to <--------Please upload your CV here-------- or for more information, contact us on----- (VoIP) or 031 -----.
In sending your CV, you confirm that you have read and understood our POPI Policy found on our website <--------Please upload your CV here--------. Should you be unsuccessful for this particular position, you have no objection to us retaining your personal information in our database which you confirm is true, correct and up to date. Should a suitable opportunity arise we will contact you and request your permission to submit your information.
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