Automotive Warranty Clerk - Cape Town CBD

SUMMARY:
Automotive Warranty Clerk - Western Cape, CBD
 
#DriveYourCareerForward and be the engine behind seamless warranty processes in the Service Department!

If you are an energetic, dynamic and efficient administrator with Automotive warranty claim and job card costing knowledge and experience, you will want to apply for this opportunity!

As the Warranty Clerk you will be responsible for all warranty claims calculations, reconciliations and submissions as well as accurate job card costing.  The successful candidate will have to prepare, review, and submit warranty claims to the manufacturer in line with standard operating procedures and OEM requirements. 

Remuneration:
R 20 000 per month
Benefits: Provident Fund & Medical Aid Contributions

POSITION INFO:
Duties include

OEM adherence:
Be the vital link between the technical team and the customer, ensuring cost-effective repairs while managing warranty claims in alignment with the OEM requirements.

Warranty Claims Management:
Load and submit all warranty claims on the system, adhering to standard operating procedures and manufacturer guidelines.

Warranty Claim Store Control:
Manage and oversee the warranty claim store, ensuring accurate tracking and organization.

Warranty Audits:
Conduct regular audits of warranty processes to maintain compliance and accuracy.

Warranty Parts Disposal:
Dispose of warranty parts in line with procedures, coordinating with the Regional Service Manager (RSM) as needed.

Follow-Up on Claims and Payments:
Track and follow up on outstanding warranty claims and payments to ensure timely resolution.

Requirements:

• Matric (Grade 12)
• Minimum of 2-3 years in the automotive service industry.
• Prior experience in a technical role, service advisor role, and/or as a Warranty Clerk.
• Basic technical understanding and background are essential.
• Direct experience as a Warranty or Costing Clerk is highly advantageous.
• Relevant OEM interactional experience is highly desired.
• Valid, unendorsed driver's license with competent driving skills.
• Proficiency in computer applications.
• Knowledge of dealership policies, procedures, and competitive motor industry standards.
• Familiarity with relevant operating systems (advantageous).