BBB- Contact Center Agent

Recruiter:

iSON Xperiences

Job Ref:

BPO00206

Date posted:

Thursday, September 30, 2021

Location:

Randburg, South Africa

Salary:

Negotiable

SUMMARY:
The Role:

Customer Service Agent

Based in Randburg

Contract Position

Working hours - 8:00am till 17:00pm (8 hours)

Customer Service Agent

Based in Randburg

Contract Position

Working hours - 8:00am till 17:00pm (8 hours)

JOB OVERVIEW:

The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

Main Responsibilities (including but not limited to):

Answering inbound calls timeously.
Be professional and polite at all times.
Listening attentively to customer queries.
Responding to customer queries accurately.
Ensure that quality standards are met.
Familiarize oneself with products and procedures.
Providing relevant information to ensure First Call Resolution.
Effectively resolve queries.
Escalating faults that cannot be concluded on first contact.
Ensuring that customer details are captured accurately.
Perform any adhoc tasks as and when required

Â

Skills and Experience:

KNOWLEDGE AND SKILLS:

Credit Criminal Clear
Minimum 1 to 2 yearsâ?? experience in a Customer Service positions
Excellent writtenÂ and verbal communication skills
Customer Service Driven
Excellent Numeracy skills

EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:

Grade 12/Matric
Agents to be proficient in Tshonga and Venda
MS Office

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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BBB- Contact Center Agent

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