Customer Service Agent

..."> Job: BBB- Contact Center Agent in Randburg - ref: 777092

 

BBB- Contact Center Agent

 

Recruiter:

iSON Xperiences

Job Ref:

BPO00206

Date posted:

Thursday, September 30, 2021

Location:

Randburg, South Africa

Salary:

Negotiable


SUMMARY:
The Role:

Customer Service Agent

Based in Randburg

Contract Position

Working hours - 8:00am till 17:00pm (8 hours)

Customer Service Agent

Based in Randburg

Contract Position

Working hours - 8:00am till 17:00pm (8 hours)

JOB OVERVIEW:

The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

Main Responsibilities (including but not limited to):

  • Answering inbound calls timeously.
  • Be professional and polite at all times.
  • Listening attentively to customer queries.
  • Responding to customer queries accurately.
  • Ensure that quality standards are met.
  • Familiarize oneself with products and procedures.
  • Providing relevant information to ensure First Call Resolution.
  • Effectively resolve queries.
  • Escalating faults that cannot be concluded on first contact.
  • Ensuring that customer details are captured accurately.
  • Perform any adhoc tasks as and when required

 

 

Skills and Experience:

KNOWLEDGE AND SKILLS:

  • Credit Criminal Clear
  • Minimum 1 to 2 yearsâ?? experience in a Customer Service positions
  • Excellent written and verbal communication skills
  • Customer Service Driven
  • Excellent Numeracy skills

EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:

  • Grade 12/Matric
  • Agents to be proficient in Tshonga and Venda
  • MS Office


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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