BI Administrator/Support Specialist

SUMMARY:
BI Administrator / Support Specialist - Fully Remote

POSITION INFO:

This role is part of a Data Capability Support Team, who provide a central point of contact to answer questions, troubleshoot problems and action requests from the user community, efficiently and timeously.

BI Administrator / Support Specialist - Fully Remote 

Tasks and Responsibilities

• Delivery within agreed timeframes
  • Ability to understand the broader business context
  • Monitor production environment
  • Record, monitor and resolve incidents
  • Perform root cause analysis, data analysis, problem solve and proactively manage reoccurrences
  • Gather and document data and reporting requirements
  • Produce self-service BI reports
  • Test and quality assure final output
  • Facilitate implementation and delivery to stakeholders
  • Communicate effectively regarding support related activities
  • Available to provide 24/7 first-tier standby support for production processes
  • Acts as a super user on Data Capability BI applications
  • Personal effectiveness
    • Accountable for service delivery through own efforts
    • Collaborates effectively with others to meet deliveries
    • Takes ownership of assigned tasks
    • Communicates clearly and timeously
    • Problem solving aptitude
    • Ability to work under pressure and meet strict deadlines
    • Willing and able to learn quickly and able to handle change
    • Aligns to ways of working and team culture
    • Knowledge and/or experience of working within either Agile and other project methodologies

Requirements

• Tertiary qualification in Information Technology or related fields
• Relevant analytical, data management and/or BI experience in Financial Services
• Project or BAU Support role experience
• Skilled in Microsoft Excel, Microsoft Power Pivot, TeamFoundationServer
• Advantageous: experience in Business Intelligence Reporting

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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