Duties and Responsibilities:
*Assist BI Manager in managing communications and required deliverables from service providers on projects to further develop and enhance the online trading platforms.
*Assist the BI Manager in data maintenance and reporting requirements of the company.
*Assist the BI Manager in the implementation and maintenance of new systems in the company and support the interface between the application, the ERP, and the end-users.
*Implement required amendments and enhancements to online trading platforms (back-end and front-end).
*Review and refine the business processes and back-office support in relation to the online platforms.
*Monitor and analyze costs in comparison to the turnover in relation to the online sales channels.
*Analyse sales data to propose recommendations to the commercial and marketing teams on campaigns, product offering, consumer behavior.
*Collaborate with internal teams to create landing pages and optimize the user experience.
*Work with the commercial teams to ensure data is maintained to support the online platforms.
*Ensure business processes support the effective execution of servicing the online sales channels.
*Plan, develop, and implement our SEO strategy in conjunction with service providers and/or marketing team.
*Identify key SEO KPIs.
*In conjunction with the commercial and marketing teams, identify our target audiences.
*Analyse reports and data obtained from relevant sources (e.g. Google Analytics) in order to provide insights and direction in terms of SEO, Content Management, and social presence.
*Assistance and creation of ad-hoc reports as and when required to assist in reporting requirements and solutions in the following key areas:
*Commercial Teams (i.e. Sales, Customers, and Products).
*Operations Teams (Distribution & Inventory).
*Finance Teams (Debtors & Creditors).
*Qlikview/Qliksense Reporting, Data Maintenance & Validation.
*Mobile CRM Support.
*Document Archiving & WorkFlow.
*Further EDI Roll out and maintenance.
*Able to build and maintain strong working relationships.
*Excellent customer service attitude.
*Good communication skills both verbally and written.
*Displays a concern for business values and ethical standards.
*Passion for achieving excellence.
*Sets high personal standards, is focused and self- motivated.
*Ability to work in a high-pressured environment.
*Attention to detail essential which will include accuracy and speed in execution.
*Good time management skills.
*A team player with strong inter-personal skills.
*Relevant Degree/Diploma would be advantageous.
*3 years experience in BI and / analytics.
*Strong MS Excel skills.
*Strong project management skills.
*Creative & innovative problem-solving skills.
*Knowledge of and experience with Syspro ERP.
*Good knowledge of MS Office.
*Knowledge and experience of BI tools such as Qlik, Power BI, SQL.
*Knowledge of and experience with eCommerce platforms such as Shopify, WooCommerce, Magento, Facebook business.
*Knowledge of and experience with Web Publishing platforms such as WordPress or Wix.
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