BM 398884 - Technical Aftermarket Sales and Support -Cape Town

SUMMARY:
Technical Aftermarket Sales and Support -Cape Town

POSITION INFO:

Employer Description

Our client is a multi-disciplinary engineering consulting firm

Job Description

Reporting to the Business Line Manager. You will be responsible for:

Customer Relationship

• Establish and maintain relationship with relevant contacts at customers.
• Through close collaboration with capital sales person.
• Stay up to date with customer requirements. Ensure that the company’s CRM/data base is kept up to date with the latest requirements.
• Agree a meeting cadence with each customer, keep minutes of these meetings and action items within timelines agreed with the customer.
• Promptly attend to customer requests and ensure customer is kept up to date with regular feedback.
• Be aware of any SLA and ensure that the company delivery meet all requirements contained in the SLA.

Territory Management

• Maintain a complete list of all company’s equipment operational in the territory.
• Keep up to date and report on competitor activity.

Sales Management

• Analyses customer spend versus number of machines in operation for each customer.
• Determine which customer spend are to third party suppliers.
• Determine reasons for 3rd party spend.
• Develop and implement strategy to increase customer spend.
• Follow up on outstanding quotations.
• Establish reasons for lost quotations.
• Communicate reasons to Manager Aftermarket.
• Actively contribute to an increase in quotation conversion rates.
• Be pro-active by continuously developing the sales funnel in order to achieve sales targets

Qualifications

• Degree in Engineering/Diploma Engineering

Skills

• 5 years in technical sales with strong industrial experience
• Sage / Oracle

Benefits

• Commission

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

---