SUMMARY:
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POSITION INFO:
Position Overview:
The Banqueting Supervisor is responsible for supporting the daily operations of all banqueting events. This includes overseeing the setup and breakdown of function spaces, managing banqueting stores and equipment, and assisting with administrative and billing tasks via the Opera system. The role requires a proactive, hands-on leader who ensures seamless service delivery and operational efficiency.
Key Responsibilities:
Operational Support
- Assist in planning and coordinating the setup and breakdown of all banqueting functions (conferences, weddings, gala dinners, corporate events, etc.)
- Ensure all setup standards align with guest specifications, event orders (BEOs), and brand standards.
- Supervise the placement and layout of tables, chairs, staging, AV equipment, and décor.
- Liaise with kitchen, AV, and front-of-house teams to ensure operational readiness.
Store & Inventory Management
- Maintain proper control and organization of banqueting stores, ensuring all equipment is cleaned, stored, and accounted for.
- Monitor stock levels of banqueting equipment and linen, and assist in requisitioning supplies as needed.
- Conduct regular equipment audits and report damages or shortages to the Banqueting Operations Manager.
Guest Service & Event Execution
- Be present during functions to support the service team and respond to guest or client needs.
- Assist in managing last-minute requests, room resets, and real-time troubleshooting.
Administrative & System Support
- Assist with event billing, posting charges accurately on Opera and coordinating with the finance and events team.
- Ensure all financial and operational data is recorded correctly for reconciliation and reporting.
- Support the completion of function checklists, shift reports, and closing documents.
Skills & Competencies:
- Strong organizational and time-management skills
- Eye for detail and layout accuracy
- Ability to work under pressure and manage multiple events
- Familiarity with Opera PMS (Property Management System) or similar event billing systems
- Physically fit with stamina for lifting and moving equipment
- Good interpersonal skills and a customer-first attitude
- Team player with basic leadership and staff supervision skills
Minimum Requirements:
- Grade 12 or equivalent qualification
- Minimum 2 years' experience in banqueting/events setup or hospitality operations
- Experience with hotel software systems, especially Opera, is an advantage
- Flexibility to work shifts, weekends, and public holidays
Employment Type:
Full-time | Shifts as required
