Bar Tender

SUMMARY:
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POSITION INFO:
Job Purpose The Bartender is responsible for preparing and serving alcoholic and non-alcoholic beverages to customers while delivering exceptional customer service. The role involves maintaining a clean and organized bar area, ensuring compliance with health and safety regulations, handling customer payments, and creating a welcoming atmosphere that enhances the guest experience. Reporting To Bar Manager \/ Restaurant Manager \/ General Manager Key Responsibilities Beverage Preparation & Service Prepare and serve alcoholic and non-alcoholic beverages according to established recipes and standards. Recommend drinks and menu items based on customer preferences. Mix cocktails, pour beers, and serve wines efficiently and accurately. Ensure all beverages are presented professionally. Verify customer age and comply with liquor licensing laws and regulations. Customer Service Greet customers in a friendly and professional manner. Build positive relationships with guests and provide an enjoyable experience. Address customer inquiries, complaints, and special requests promptly. Maintain high standards of hospitality at all times. Bar Operations Maintain cleanliness and organization of the bar area, equipment, and workstations. Restock bar inventory including spirits, wines, beers, mixers, garnishes, and supplies. Monitor stock levels and report shortages to management. Assist with stock counts and inventory control procedures. Cash Handling & Administration Process customer orders accurately using the Point of Sale (POS) system. Handle cash, card transactions, and receipts responsibly. Reconcile sales and cash drawers at the end of shifts. Follow company procedures for financial controls and record keeping. Compliance & Safety Adhere to health, safety, hygiene, and alcohol service regulations. Ensure responsible service of alcohol and refuse service when required. Report accidents, incidents, or safety concerns immediately. Maintain a safe and secure working environment. Minimum Requirements Grade 12 \/ Matric certificate. Previous experience as a Bartender, Waiter, or in a hospitality environment. Knowledge of cocktails, wines, beers, and beverage service. Familiarity with POS systems and cash handling procedures. Ability to work flexible hours, including weekends, evenings, and public holidays. Skills and Competencies Excellent customer service skills. Strong communication and interpersonal abilities. Ability to work under pressure in a fast-paced environment. Good attention to detail and accuracy. Strong organizational and multitasking skills. Team player with a positive attitude. Professional appearance and conduct. Basic mathematical and cash-handling skills. Key Performance Indicators (KPIs) Customer satisfaction ratings. Beverage quality and consistency. Speed and accuracy of service. Inventory control and reduced wastage. Compliance with health and safety standards. Achievement of sales and upselling targets. Working Conditions Standing for extended periods. Working in a busy hospitality environment. Handling glassware, beverages, and bar equipment. Shift work including nights, weekends, and public holidays.