Betting Clerk - Atlantis

KEY PERFORMANCE AREAS AND RESPONSIBILITIES

Key Performance Area

Performance Outputs

Financial + Strategic

• Responsible for cash balancing in your drawer
• Laying and pay-out of bets
• Responsible for cash shortages in alignment with the Shortage/Overage Policy
• Ensure that your bet taken count is in alignment with branch projections

Operational

• Responsible for the administration and paperwork including cash handover documents
• Responsible for safety and security of all assets under your control
• Responsible for the administration and paperwork for transfers to the Assistant Manager or Branch Manager

Customer + Relationship

• Providing excellent, good quality customer service at all times
• Ensuring that your workplace is clean and presentable for MWOS customers
• Ensure customers are aware of all bet types in order to increase customer satisfaction
• Ensure communication skills are good in order to provide information to customers clearly and concisely

Leadership + People

• Ensuring that breaches in policy is reported to the Assistant/Branch/Regional/HR Manager

Innovation

• Make recommendations and suggestions of advertising/marketing opportunities to the Marketing Department
• Make recommendations on how to increase performance and branch profit

KNOWLEDGE, SKILLS AND ABILITY REQUIRED (COMPENTENCY)

COMPETENCY LIBRARY

Technical Competencies:

• Stakeholder engagement
• Bilingual
• Achieving personal work goals and objectives
• Adhering to principles and values
• Deciding and initiating action
• Delivering results and meeting customer expectations
• Ability to maintain a high level of accuracy in preparing and entering information and attention to detail;
• Record keeping skills;
• Strong customer service focus

Generic Competencies:

• Inter and Intrapersonal Skills
• Communication Skills – written + verbal
• Problem solving skills
• Accuracy + Attention to detail

• Time Management Skills
• Co-ordination Skills
• Team Working Skills

• Professionalism
• Honesty + Integrity
• Innovative
• Patience + empathetic

Values

• Passion
• Proactive
• Accountability and Ownership
• Change
• Teamwork
• Service Excellence

Minimum Requirements:

• Matric
• 1 year experience in a similar role
• Must be able to work shifts including nights.

Kindly forward a completed internal application form with your CV to if you are interested, by no later than Friday, 01 July 2022.

If you have not heard from us within two weeks of your application, please consider your application unsuccessful.