Billings operations Manager - Financial Services

SUMMARY:
Billings operations manager - Financial Services

POSITION INFO:

Operations Manager – Billings

Sandton

Leading and planning the billing operations for a 12 person department.

Plan, direct and coordinate all billing operations.

Designing, implementing and enforcing policies and procedures, as well as streamlining effective processes across multiple collection streams.

This position is highly visible and requires a strong leader with the ability to prioritize, plan, and direct the department.

Responsibilities

Oversee and improve operational systems and processes

Contribute towards the achievement of the company’s strategic and operational objectives

Examine monthly data/reports and use them to improve processes and strategies

Ensure stringent quality controls are in place and functional

Ensure timely closing of month-end group billing information

Effectively plan and manage departmental expenditure

Plan and implement monthly billing operational strategies

Set and effectively manage priorities for the department

Resolve operational issues arising from actions or events leading up to and following from the billing process

Effectively manage operational and project based deliverables

Other duties and responsibilities as assigned

Good understanding of the following concepts:

Analysing big data (Qlikview / SQL or other)

Budgeting and forecasting

Presenting results to the Executive Team / Excellent communication skills

Designing processes and scoping requirements

Project Management / Managing IT projects

Insurance / Banking / Finance

Qualification in business / operations management or related field preferred

Above average IT skills (MS Office etc.)

Proven work experience in a senior management role

Adequate knowledge of organisational effectiveness and operations management

Familiarity with business and financial principles and practices

Working knowledge of budgets, forecasting and metrics

Ability to effectively communicate with all levels of the organisation

Strong leadership skills with an ability to motivate direct reports

Proven track record for improving process efficiencies and solving problems

Excellent analytical and problem solving skills

Ability to manage multiple projects concurrently

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret a variety of technical instructions

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