Biotechnology Sales Representative

SUMMARY:
Introduction:
Our client is a leading supplier within the biotechnology industry, dedicated to providing high-quality products and technical solutions to researchers, hospitals, clinical laboratories, and academic institutions. With operations across South Africa and an office based in Centurion, the company adheres to FDA and ISO standards while ensuring exceptional customer service and timely delivery. Their dedicated sales and support teams work closely with clients to “take the search out of research” by finding the best solutions for their needs.
Job Purpose:
The Sales Representative will be responsible for maintaining and expanding customer relationships, providing technical support, and ensuring client satisfaction. This hybrid role will be based in Gauteng, with operations between Centurion and Johannesburg, and includes both office and field-based work. Key responsibilities include managing accounts, conducting client visits, delivering product presentations, and providing training on product usage.

POSITION INFO:
REQUIREMENTS
Minimum education (essential):

• BSc Honours in Life Sciences, Biotechnology, or a related field.

• At least 1 year of experience in biotechnology sales.

• Customer relationship management.
• Sales and account management.
• Technical product support and training.
• Strong knowledge of biotechnology/diagnostic products.

• Excellent communication and presentation skills.
• Strong customer relationship management abilities.
• Ability to work independently and manage time effectively.
• Proficiency in MS Office and related applications

• Must be based in Gauteng (office in Centurion).
• Must have own transport and valid driver’s licence.
• Willingness to travel regularly to clients across Gauteng.

• Build and maintain strong client relationships.
• Identify and pursue new business opportunities.
• Provide regular feedback and updates to customers.
• Ensure a high level of customer satisfaction.

• Deliver technical product support to customers.
• Conduct presentations, demonstrations, and training sessions.
• Resolve customer queries and concerns promptly.
• Collaborate with internal technical teams to enhance service.

• Achieve and exceed sales targets.
• Promote the full product portfolio effectively.
• Monitor competitor activity and industry developments.
• Develop sales strategies to support business growth.

• Stay updated on biotechnology and diagnostic products.
• Provide accurate product knowledge and technical details to clients.
• Communicate market insights back to management.
• Support marketing initiatives with product expertise.

• Manage client accounts and maintain accurate CRM records.
• Compile and submit reports on sales activities and customer visits.
• Ensure compliance with company procedures and industry standards.
• Contribute to internal reporting and planning processes.