SUMMARY:
As a Booking Coordinator, you''ll be part of a dedicated team of six, responsible for coordinating shifts, managing staff availability, and ensuring clients receive timely and professional service.
POSITION INFO:
Booking Coordinator
Join a high-performing healthcare staffing team in a dynamic, fast-paced environment
Office-based Gardens, Cape Town | Full-time | R25,000 per month
About Our Client
Our client is a nurse-led healthcare staffing agency with Tier 1 contracts across Northern Ireland. They are known for delivering reliable, high-quality staffing solutions to both Trusts and private sector clients. With a supportive leadership team and a collaborative culture, this is an environment where your efforts make a direct impact and career progression is genuinely achievable.
The Role: Booking Coordinator
As a Booking Coordinator, you''ll be part of a dedicated team of six, responsible for coordinating shifts, managing staff availability, and ensuring clients receive timely and professional service. This is a busy, rewarding role that requires clear communication, strong organisational skills, and the ability to stay calm under pressure while delivering results.
Key Responsibilities
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Minimum 1-2 years experience in booking, scheduling, rota management, or recruitment roles
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Coordinate and book nursing and healthcare assistant shifts across multiple Trusts and private clients
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Match staff to open shifts based on compliance, skill set, and preferences using Logezy
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Maintain accurate shift records, confirmations, and cancellations
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Work collaboratively with fellow Booking Coordinators, contributing to daily handovers and team goals
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Build and maintain strong communication with candidates and clients via calls, WhatsApp, and email
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Liaise with compliance to ensure only cleared staff are booked, supporting audits and payroll reporting
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Manage short-notice cancellations, following escalation and 24-hour cancellation processes
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Track performance metrics using Monday.com and proactively identify booking gaps
About You
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1-2 years relevant experience in bookings, scheduling, rota management, or recruitment
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Confident communicator with excellent attention to detail
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Calm, professional, and resilient when handling high-pressure or last-minute changes
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Proficient in digital platforms such as Excel, WhatsApp, Monday.com, and ideally Logezy or similar
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Team-focused, collaborative, and proactive in problem-solving
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(Desirable) Experience in healthcare staffing, including knowledge of HSC Trusts or private hospitals
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(Desirable) Familiarity with IR35 checks, NMC registration validation, and compliance processes
