Booking Coordinator

Recruiter:

The Legends Agency

Job Ref:

9397W68Y

Date posted:

Thursday, October 30, 2025

Location:

Cape Town, South Africa

Salary:

Market-Related

SUMMARY:
As a Booking Coordinator, you''''ll be part of a dedicated team of six, responsible for coordinating shifts, managing staff availability, and ensuring clients receive timely and professional service.

POSITION INFO:

Booking Coordinator

Join a high-performing healthcare staffing team in a dynamic, fast-paced environment
Office-based Gardens, Cape Town | Full-time | R25,000 per month

About Our Client
Our client is a nurse-led healthcare staffing agency with Tier 1 contracts across Northern Ireland. They are known for delivering reliable, high-quality staffing solutions to both Trusts and private sector clients. With a supportive leadership team and a collaborative culture, this is an environment where your efforts make a direct impact and career progression is genuinely achievable.

The Role: Booking Coordinator
As a Booking Coordinator, you''''ll be part of a dedicated team of six, responsible for coordinating shifts, managing staff availability, and ensuring clients receive timely and professional service. This is a busy, rewarding role that requires clear communication, strong organisational skills, and the ability to stay calm under pressure while delivering results.

Key Responsibilities

Minimum 1-2 years experience in booking, scheduling, rota management, or recruitment roles
Coordinate and book nursing and healthcare assistant shifts across multiple Trusts and private clients
Match staff to open shifts based on compliance, skill set, and preferences using Logezy
Maintain accurate shift records, confirmations, and cancellations
Work collaboratively with fellow Booking Coordinators, contributing to daily handovers and team goals
Build and maintain strong communication with candidates and clients via calls, WhatsApp, and email
Liaise with compliance to ensure only cleared staff are booked, supporting audits and payroll reporting
Manage short-notice cancellations, following escalation and 24-hour cancellation processes
Track performance metrics using Monday.com and proactively identify booking gaps

About You

1-2 years relevant experience in bookings, scheduling, rota management, or recruitment
Confident communicator with excellent attention to detail
Calm, professional, and resilient when handling high-pressure or last-minute changes
Proficient in digital platforms such as Excel, WhatsApp, Monday.com, and ideally Logezy or similar
Team-focused, collaborative, and proactive in problem-solving
(Desirable) Experience in healthcare staffing, including knowledge of HSC Trusts or private hospitals
(Desirable) Familiarity with IR35 checks, NMC registration validation, and compliance processes

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