Bookings & Account Manager (Tenancy & Construction Cleaning)

Recruiter:

The Legends Agency

Job Ref:

Y63R8759

Date posted:

Friday, February 13, 2026

Location:

Cape Town, South Africa

Salary:

Market Related

SUMMARY:
This role sits at the intersection of commercial growth and operational delivery.

POSITION INFO:

Bookings & Account Manager (Tenancy & Construction Cleaning)

Be the commercial heartbeat of a fast-moving cleaning business in the UK property sector

Cape Town (Office Based), UK hours | Market Related Salary

About Our Client

Our client is a dynamic UK-based cleaning company delivering tenancy and construction cleaning services. They operate in a fast-paced, client-first environment, servicing letting agents, developers, and landlords. With crews on the ground delivering operational excellence, the business relies on this role to drive growth through exceptional client management and seamless coordination.

The Role: Bookings & Account Manager

This role sits at the intersection of commercial growth and operational delivery. As Bookings & Account Manager, you''ll manage a portfolio of property sector clients, converting enquiries into bookings, upselling complementary services, and ensuring operational readiness for each job. You will be responsible for both client retention and diary optimisation, acting as the key liaison between clients and cleaning crews.

Key Responsibilities

Bring 2+ years of sales, bookings, or account management experience
Own and grow a portfolio of letting agents, landlords, and developers
Convert inbound enquiries into bookings with tailored consultative sales
Upsell additional services to increase value per job
Maintain an organised, up-to-date CRM with all client interactions
Manage job details and scheduling through ServiceM8
Conduct regular client check-ins and quarterly reviews to build retention
Raise and track invoices for completed jobs within your portfolio
Use LinkedIn and light outreach to build presence with potential clients
Coordinate daily schedules with on-site teams to ensure operational alignment

About You

2+ years experience in a sales, bookings, or account management role
Strong relationship-building and client service skills
Commercially minded with a natural upselling approach
Highly organised with excellent attention to detail
Comfortable using CRM systems, ServiceM8, and LinkedIn
Calm under pressure and able to resolve daily operational challenges
Clear communicator, both written and verbal
Available to work UK hours (9:00–18:30 SAST) in-office in Cape Town

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