SUMMARY:
Branch Manager – Aftermarket Mining & Construction Parts & Spares - Middelburg
POSITION INFO:
Role Purpose: The Branch Manager will be responsible for overseeing the efficient operation of a regional depot supplying aftermarket mining and construction equipment parts and spares. This role acts as the on-the-ground representative of Head Office, ensuring operational excellence, customer satisfaction, and strict compliance with company policies, while driving depot growth and profitability.
Minimum requirements:
- Diploma/Degree in Supply Chain, Logistics, Business, or related field (preferred).
- 5+ years’ experience in depot/warehouse management, preferably in the mining, construction, or industrial parts sector.
- Solid understanding of aftermarket parts distribution, inventory management, and logistics.
- Strong computer literacy (ERP systems, MS Office).
- Valid driver’s licence.
Key Responsibilities:
Depot Operations & Inventory:
- Manage daily depot operations including receiving, storage, dispatch, and stock control.
- Maintain optimal stock levels based on head office forecasts and regional demand.
- Ensure all goods are handled, stored, and dispatched in line with quality and safety standards.
- Conduct regular stock counts and reconcile variances with Head Office.
Customer Service & Sales Support:
- Act as the primary local contact for customers in the region.
- Provide technical support and guidance on aftermarket parts and spares.
- Co-ordinate with Head Office sales team to fulfil orders and resolve customer issues.
- Foster strong customer relationships to encourage repeat business and market growth.
Administration & Reporting:
- Submit weekly and monthly reports to Head Office covering stock, sales, expenses, and performance KPIs.
- Ensure all depot transactions (invoices, purchase orders, delivery notes) are processed accurately and on time.
- Adhere to all company financial controls, credit management policies, and compliance procedures.
Logistics & Supply Chain:
- Co-ordinate incoming deliveries from suppliers or Head Office distribution centres.
- Manage outbound dispatches to customers with an emphasis on accuracy and timeliness.
- Liaise with transport providers to ensure cost-efficient and reliable logistics solutions.
People & Compliance:
- Supervise depot staff (if applicable), including drivers, warehouse clerks, and support staff.
- Enforce health, safety, and environmental compliance in line with company and industry standards.
- Train and develop team members to ensure service and operational standards are met.
Key Performance Indicators (KPIs)
- Stock accuracy and availability | On-time, error-free customer order fulfilment.
- Depot profitability and cost management.
- Compliance with head office policies and reporting deadlines.
- Customer satisfaction and repeat business in the region.
Competencies & Attributes:
- Strong leadership and decision-making ability.
- Customer-centric with excellent communication and relationship-building skills.
- Highly organized, detail-oriented, and results-driven.
- Ability to work independently while maintaining close alignment with Head Office.
- High integrity and accountability.
Salary offer: Negotiable dependant on skills/experience
