SUMMARY:
To effectively manage branch resources and procedures
POSITION INFO:
IZI South Africa, a leading provider of integrated cash management solutions, is seeking a Branch Manager based at our operations in Ladysmith,KwaZulu Natal. This is an ideal role for logistics experts who thrive in a fast-paced, hands-on environment, looking to make a real impact in the Cash Management Services. If you are a self-starter with a proven track record of upholding company policies, adopting best practices, and exercising sound judgment in pursuit of organizational goals while understanding the critical role a Branch Manager plays in driving a successful business unit, then this is the right opportunity for you.
About the role
To effectively manage branch resources and procedures to ensure that the contractual obligations to customers are achieved cost effectively and that the company’s security procedures are applied throughout the branch. To continually review and improve branch profitability and security. Overall accountability for Cash in transit (CIT), Cash Processing Centre (CPC), Control Room, Safety, Security and people management and Vault within the branch.
Key Responsibilities will Include:
Effective management of the branch financial performance
Manage relationship between actual results, budgets and forecasts, delegating accountability where appropriate
Manage the effective and efficient usage of company assets, i.e. vehicles, ensuring that all assets (including Cash Processing Centre equipment) are well maintained, accounted for, and utilized correctly to optimize the life of the asset.
Effective management and deployment of employees within the branch
- Set and agree on objectives and performance standards with staff, including the understanding of policy and procedures
- Monitor and manage performance and provide feedback
- Apply consistent and fair disciplinary action in line with legislation
- Succession Planning and Employment Equity
- Ensure that all employees are trained on the minimum standard operating procedures and to the statutory training requirements
- Monitor, manage and address staff motivation levels
Effective management of operations
- Review and deploy resources, and thereafter continuously review operations to improve profitability and customer service levels. Make changes as necessary
- Maintain all customer SLAs and address deficiencies
- Review and remediate audit results and operational matrix
- Ensure that all relevant legislative requirements are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and Transport) are maintained
Effective Security and Risk Management for the branch
- Adhere to group and company standards on risk and security mitigation and control in all aspects of the business
Effective management of business development function
- Identifying new business opportunities in the branch’s sphere of operations,
- Monitor and assess the market environment in terms of competitors and current customers.
- Up-sell of products and new services in line with customers' needs and risks.
Health and Safety
- Participate in the design/ development/ review/ implementation and monitoring of the branch/ region/ national safety plans for each year.
- Report all safety incidents to the relevant people
- Follow-up on any activities assigned through safety meeting/ committee/ representative/ management
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
What You Will Bring to the Table
- Grade 12
- 3 year tertiary qualification (relevant qualification in General Management recommended)
- Previous specialized industry (with specific reference to CIT and Cash Management) experience recommended
- Grade B Psira
- Minimum of 3 to 5 years management experience
- Business acumen - sound understanding of financial information (Profit and Loss Statement)
- Proven experience in Customer Relationship Management
If this sounds like the right fit, we encourage you to apply.
