Branch Manager

SUMMARY:
A vacancy exists for a Branch Manager in the Guarding Division, based in Durban South.

POSITION INFO:
The ideal candidate will have a strong leadership background, a proven track record in managing security personnel, and experience in client service management. You will be responsible for overseeing the day-to-day operations, ensuring compliance with industry regulations, and driving business growth in the region.

The suitable candidate’s main responsibilities and duties include, but are not limited to the following:

• Render a comprehensive pro-active security service;
• Liaise with the client and handle all internal queries;
• Sustain growth and profitability;
• Co-ordinate all management functions within your area;
• Increase and sustain the performance and productivity of all staff at the branch;
• Ensure adherence to Group Divisional policies including standard operation procedures;
• Planning and management;
• Financial Management;
• Sales and marketing;
• Personnel management and human resources development;
• Oversee and manage the branch’s security operations, ensuring compliance with company standards and industry regulations;
• Lead, mentor and motivate security teams to deliver high quality services;
• Develop and maintain strong client relationships, ensuring service excellence and customer satisfaction;
• Manage budgets, financial performance and operational efficiency;
• Ensure effective workforce planning, including recruitment, training and performance management;
• Conduct risk assessments and implement security solutions to mitigate potential threats;
• Drive business development initiatives to expand client base and increase revenue;

• PSIRA certification – Grade A;
• Grade 12 or equivalent qualification;
• Minimum 5 years’ experience in a senior management position;
• Excellent client liaison and administration skills;
• Firearm competency in handgun, Shotgun and Rifle.
• A working knowledge of MS Office;
• Excellent written and verbal communication skills;
• Basic knowledge of BCEA, OHS Act, LRA, National Bargaining Council and Main Agreement;
• Good Labour Relation skills;
• Knowledge of ISO procedures;
• The ability to work under pressure;
• Adaptable to regular change;
• Bilingual (English and any other South African Language);
• Sound Interpersonal skills and leadership abilities;
• Clean disciplinary, criminal and credit record;
• Code 08 Driver’s license and own vehicle;
• Own Accommodation;