SUMMARY:
Branch Manager
Dubai - UAE
POSITION INFO:
Dubai
This very established company is looking for a Branch Manager to join their team. They have been around for 16 years and in the process of opening their second branch
ROLE SUMMARY:
Responsible for operating the salon and its profitability in accordance with the company policies and procedures and ensuring that client count numbers are maintained and reviewed whilst the best service and quality in the industry are being provided.
BRANCH OPERATIONS
• Manage all areas of salon operations.
• Complete all required reports in an accurate and timely manner.
• Ensure all expenses are effectively controlled.
• Manage bookings effectively to create highest productivity and maximize down time and quiet times.
• Ensure all staff are fully trained and regularly retrained in all service procedures and retail products.
• Ensure a first-class standard of service is delivered and maintained to promote a positive client experience.
• Promptly and effectively resolve client concerns and complaints. Monitor via client feedback forms.
• Set and monitor proper consultation procedures.
• In the absence of a receptionist, to take full responsibility for all the work in connection with receipts, bookings, records and money.
• Carry out team briefings on a daily basis with all staff and ensure that they are on the path to achieving their sales targets.
• Implement measures to help poor performers improve.
CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
• Build long-term relationships with key clients.
• Address client concerns and complaints.
• Contact all new leads within two working hours from the time they contacted us.
• Engage with clients at the salon to know how the service is going, to understand their feelings and worries to achieve the goal of selling more services, recommend us in group of friends, social media, etc.
• Follow up call with all new clients within 1-2 days after first visit.
• Follow up call with non-returning clients to understand why they didn’t come back and to convince them to come back.
• Implementation of a system where we do not forget to contact clients and leads.
• Deal with client complaints within 24 hours from the time we have received the complaint.
• Provide solutions to clients with special circumstances.
• Management of client databases and trade contacts.
• Planning, scheduling and implementation of external communications mailings including events, offers and promotions.
STOCK MANAGEMENT
• Monitor inventory levels to ensure adequate supplies are available to meet salon needs.
INTERNAL AUDIT
• Ensure companies assets and cash are protected at all times.
• Ensure that all faulty damaged items are written off properly.
• Ensure that consumables are effectively managed and written off properly.
MAINTENANCE
• Ensure housekeeping standards are maintained at the highest level using the Salon Daily Checklist.
• Arrange for the repair of any damages in salon
SUPPLY & DEMAND
• Reconcile delivery as per delivery receiving process.
HUMAN RESOURCES
• Recruit, train, manage and evaluate salon staff to ensure that staffing level and performance meet salon needs.
• Complete Quarterly Staff Evaluation Form to monitor and drive individual and team sales productivity and refocus the team when necessary, on priorities.
FINANCE AND ACCOUNTING
• Review current practices and ensure savings are made where applicable.
• Drive initiatives, and make recommendations for cost cutting.
QUALIFICATIONS:
• At least 5 years’ experience in Hair & Beauty Salon operations and management.
• Effective leadership skills and experience in staff management, training and development.
• Strong focus on customer service and willingness to go the extra mile for each client.
COMPETENCY REQUIREMENTS:
• Developing others
• Drive for results
• Client focused
• Problem solving
• Priority setting & time management
PERSONAL CHARACTERISTICS:
• Achievement oriented
• Team building and leadership skills
• Energetic and enthusiastic
• Clear communication skills
• Customer service oriented
• High standards of operation
• Stress tolerant
• Presentable
If you feel you meet the criteria please send me your application in Word format with a recent photo of yourself to --------Please upload your CV here--------
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