SUMMARY:
To ensure the profitability of a Tab Betting and Racing branch by driving / increasing turnover, efficiently managing resource allocation, equipment, training and providing superior customer service.
POSITION INFO:
KEY PERFORMANCE AREAS: Turnover and Revenue Growth Customer Service Excellence Branch Operations and Cash Control Staff Management and Performance Management Compliance and Responsible Gambling KEY RESPONSIBILITIES: TURNOVER AND REVENUE GROWTH Achieves and exceeds monthly and annual branch turnover targets Promotes Tote pools, racing bets, sports betting markets and promotions Encourages staff to actively promote betting opportunities to customers Monitors daily betting activities and adjusts strategies to maximise turnover Identifies opportunities to increase customer spend and frequency CUSTOMER SERVICE EXCELLENCE Maintains and ensures a welcoming, professional betting environment within the branch Resolves customer queries and disputes promptly Builds relationships with regular customers to encourage loyalty Ensures fast and accurate processing of bets BRANCH OPERATIONS AND CASH CONTROL Supervises the daily operations of the branch Monitors and ensures accurate cash handling and reconciliation procedures Manages daily banking and cash float balances Maintains the operational efficiency of betting terminals and systems Ensures the branch is clean, safe and operationally ready at all times STAFF MANAGEMENT AND PERFORMANCE MANAGEMENT Supervises the branch operators and support staff Creates and implements staff schedules aligned with betting demands and business needs Conducts performance reviews and provides ongoing coaching \/ performance management Promotes a culture focused on sales and customer service Conducts training of new products \/ promotions to ensure that staff are kept up to date Provides ongoing coaching and training to improve performance and customer service delivery Addresses employee performance issues in accordance with 4Racing policies Implements first-level disciplinary procedures where required in consultation with management COMPLIANCE AND RESPONSIBLE GAMBLING Ensures adherence to South African gambling regulations Enforces age verification and responsible gambling practices Monitors suspicious betting patterns and report irregularities Ensures compliance with FICA requirements MINIMUM QUALIFICATION AND EDUCATION REQUIREMENTS: Grade 12 (NQF Level 4) with mathematics as a subject, National Certificate (NQF level 5) in Business administration or internal training programme 3 - 5 years previous experience in a managerial \/ supervisory role, preferably within the betting \/ gambling industry 3 - 5 years' experience managing income and expenses to achieve budget Sales experience with the ability to achieve own sales budget KNOWLEDGE AND SKILL REQUIREMENTS: • Computer literate, Customer service principles and practices, Management skills • Industry knowledge of the betting and gambling industry • Company policies and procedures, Basic financial principles, Racing \/ sports products • Team management • FICA, POPIA. 4RACING VALUES: Trust Above Everything Everything is Possible Speed as a Standard Quality without compromise Customer Obsession Racing at our Heart Winning Together Transformation as a Commitment APPLICATIONS: If you are interested in applying for this position and have the necessary qualification, experience, knowledge, and skills, please forward your CV including credentials to Please note that applications are strictly submitted online. Please consider your application unsuccessful if you have not received a response within three-weeks of submission. It is 4Racing intention to promote equity (race, gender, and disability) through the filling of this post with a candidate whose transfer \/ promotion \/ appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan.
