Branch Manager, Somerset West (Hardware/Retail)

SUMMARY:
As the Branch Manager, you will be fully responsible for driving sales, managing a diverse team, optimizing inventory, and ensuring an exceptional customer experience for both DIY enthusiasts and professional contractors

POSITION INFO:
Branch Manager, Somerset West (Hardware\/Retail) Responsible for overseeing the day-to-day operations of one of their busy retail and trade yards. As the Branch Manager, you will be fully responsible for driving sales, managing a diverse team, optimizing inventory, and ensuring an exceptional customer experience for both DIY enthusiasts and professional contractors. Requirements & Qualifications Experience: 3-5 years of experience in retail, wholesale, or branch management (experience within the timber, hardware, building supplies, or outdoor landscaping industry is highly advantageous). Leadership: Proven track record of managing and motivating a hands-on operations and sales team. Skills: Strong commercial acumen with a knack for driving sales and negotiating with contractors. Operations: Experience with inventory management software, stock control, and basic logistics. Attributes: High energy, physically resilient (comfortable working in an outdoor yard environment), and an excellent problem-solver. License: Valid driver's license is required. Key Responsibilities 1. Operations & Yard Management Oversee daily branch operations to ensure efficiency, cleanliness, and a welcoming environment for customers. Enforce strict health and safety protocols to ensure the safe handling and storage of heavy timber and outdoor products. Coordinate local logistics, including vehicle scheduling and customer deliveries. 2. Team Leadership & Development Lead, motivate, and manage yard staff, sales consultants, and drivers. Conduct performance reviews, identify training needs, and foster a collaborative, high-energy work culture. Manage staff rosters and ensure optimal floor coverage during peak retail hours. 3. Sales & Customer Service Drive the branch to meet and exceed monthly and annual sales and profitability targets. Build and maintain strong relationships with key trade clients, contractors, and landscapers. Resolve customer complaints efficiently and maintain a high standard of customer service. 4. Stock & Financial Control Manage stock levels, minimize shrinkage, and oversee regular stock takes. Ensure accurate product ordering to balance demand with yard capacity. Oversee daily cash handling, point-of-sale (POS) reconciliations, and basic branch financial reporting. What We Offer A competitive market-related basic salary. Performance-based incentives\/bonuses. A dynamic, stable, and supportive working environment with opportunities for career growth.