Branch Manager - Upington

SUMMARY:
Branch Manager – Upington required to effectively contribute to the management of the division and ensure both sustainability and profitably of the branch by coaching staff, ensuring excellence in terms of customer support, housekeeping and workshop management (amongst others).  We require candidates with experience in a technical sales environment with tertiary studies and 10 years’ plus exposure to rotating equipment (preferably within the pumps industry) with budgeting and forecasting skills.

POSITION INFO:
Purpose of the Role:
Ensure the day-to-day running of the workshop and ensure that workshop duties are carried out efficiently. Ensure achievement with regards to on-time delivery and ensure the demands of the pump repair department are met. Conduct work activities in a professional manner that reflects positively on the image of the company and confirms with the current Health and Safety legislation. Uphold the Client’s Health and Safety policy.

Brief Description of the Role / Duties and Responsibilities:

• Responsible for the branch’s budget (sales and service of all market segments – pumps, valves and mechanical seals included).
• Effectively manage the small team in their various fields of responsibility.
• Manage and motivate staff and maintain a high standard of support enabling employees to fulfil duties in order to meet deadlines and objectives whilst achieving best possible performance.
• Ensure that all customers’ needs are addressed at all times in line with customer satisfaction objectives.
• Oversee all safety aspects within the offices and workshops.
• Liaison with other business units to improve customer satisfaction and service levels.
• Ensure good housekeeping practices are maintained in the work environment.
• Advising management on continuous improvement.
• Liaise with staff on a regular basis by means of meetings to address problems and strategise to achieve best possible results.
• Employing, leading and developing suitable staff.
• Ensure ongoing training and development / improvement of staff at all skill levels.
• Prepare, produce and issue reports, documents, briefing papers, presentations as well as turnover reports and forecast sales figures.
• Conduct disciplinary hearings / counselling sessions.
• Adhere to Health and Safety legislation upholding the Client’s policies and carry out regular risk assessments in all work areas.
• Comply with an enforce all the Client’s policies and procedures.
• Assist fellow employees with daily calibration functions as and when required.
• Carry out all other reasonable tasks that may be delegated from time to time.

• National Diploma / Tertiary Education or recognised Management Degree / Diploma will be advantageous.
• 10 to 12 years’ experience in a Technical Sales environment.
• 10 years’ experience in rotating equipment (preferably pumping industry).
• Computer literacy in MS Office is essential with SAP and pump selection tools experience.
• Fully bilingual – English and Afrikaans.