Branch Ops Manager- Automotive industry

PURPOSE: TO ENSURE EXCELLENT OPERATIONAL EFFICIENCIES AND FINANCIAL RESULTS FOR THE GAUTENG BRANCH SALES:

• Ensure that Customer service is above the norm.• Ensure that sales targets are exceeded, and that internal sales staff achieve their individual targets. • Ensure that internal sales staff remain motivated throughout the year and that they have the necessary product knowledge. • Ensure that incentive programs provide the desired results • Provide sales training where necessary. • Identify new opportunities in the market and ways of improving our service • Make recommendations for price reviews to ensure competitiveness • Provide timeous quotes to Customers. • Ensure that credit notes and claim reports are dealt with quickly and properly. • Promote the Company brands to achieve the agreed objectives. • Visit Customers on a regular basis. • Provide weekly feedback on matters attended to • Ensure Customer credit limits are adhered to. • Ensure Debtors stay within credit limits.

STOCK: • Ensure that adequate stock levels are maintained to provide optimum service levels to customers. • Provide monthly input in respect of additional quantities and new part numbers in stock orders placed on overseas suppliers. • Perform regular checks on stock composition to ensure that slow moving and excess stock levels are not exceeded. • Ensure security of stock is excellent. • Ensure regular stock takes are done to ascertain whether all the internal control measures are adhered to.

JOBS: • Ensure all jobs are properly recorded. • Ensure agreed job turnaround times are achieved. • Ensure pricing is competitive and Customers receive feedback.

LOGISTICS: • Ensure fleet of vehicles are properly maintained. • Ensure the drivers’ activities are properly monitored from the time they load the routes they take, the time they take and the signing off of the product delivered. • Ensure product forwarded via Couriers are also properly monitored to ensure Customers receive their product as promised. • Ensure product forwarded to other branches are received within the time span agreed. • Ensure product received from Suppliers are unpacked timeously and checked before they are put on the shelves.

ADMINISTRATION: Ensure all staff are properly appointed and receive employment contracts. Ensure staff understand their goals and are regularly evaluated to measure performance.Ensure personnel policies and procedures are adhered to. Ensure all purchases and expenses are properly recorded and signed off. Ensure expenditure stays within budget parameters. • Ensure all Assets of the Company are properly protected and maintained. • Prepare annual budgets for branch. • Study monthly management results and take corrective actions.

Ideal candidate must have min 5-10 years experience as an operations/branch manager in the automotive industry. Proven track record in sales/operations management with focus on customer satisfaction.High level fluency in English and Afrikaans essential to liaise at a professional level, in business environment.