Broker Support | Durban

Recruiter:

The Recruitment Council

Job Ref:

Broker Support | Dur..

Date posted:

Friday, June 20, 2025

Location:

Durban, South Africa

Salary:

R400 000 - R500 000

SUMMARY:
Broker Support | Durban

POSITION INFO:

Role: Broker Support - Short-Term Insurance

Category: Short-Term Insurance
Location: Durban
Salary: Market-Related

Join a premium bank as a Broker Support - Short-Term Insurance in Durban. In this client-facing role, you''ll support a Risk Advisor in servicing and managing a portfolio of commercial short-term insurance clients. We''re looking for someone who can drive operational excellence, build trusted relationships, and ensure a seamless client experience.

Key Responsibilities:

Service and manage a portfolio of commercial clients.
Handle policy renewals, endorsements, retentions, and general queries.
Support the Risk Advisor with client onboarding, quoting, and policy issuance.
Verify and update client data accurately.
Ensure adherence to underwriting guidelines and service level agreements (SLAs).
Maintain compliance with FAIS and internal risk and governance standards.
Contribute to operational improvements and customer-focused service delivery.
Actively participate in building a culture aligned with the organisation’s values and transformation goals.

Requirements:

Matric.
FAIS-compliant qualification for Categories 1.2 and 1.6 (Short-Term Personal & Commercial Lines).
RE5: Regulatory Examination for Representatives.
DOFA for Cat 1.2 and 1.6 must reflect 12+ months of experience.

Experience:

3–5 years in a short-term insurance brokerage environment.
Solid experience in Commercial Lines (non-negotiable).

Key Competencies & Knowledge:

Strong client relationship and communication skills.
Knowledge of short-term insurance regulations and products.
Understanding of risk and compliance principles.
Accuracy in data analysis and documentation.
Planning, organising, and customer service excellence.

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