Business Analyst

SUMMARY:
Our client, a leading Telecommunications organization, is in search for an experienced Business Analyst to join their team. In this role you’ll work closely with cross-functional teams to analyse business processes, identify improvement opportunities, and support decision-making through data-driven insights. The ideal candidate will be proficient in SQL and business analysis software. If you have a knack for identifying business needs and delivering impactful solutions, we want to hear from you!

POSITION INFO:
Duties and Responsibilities:

• Requirements elicitation and analysis
• System integration and testing
• System support
• Project management and implementation
• Change management

• Bachelor’s Degree in Informatics, Industrial Engineering, or a related field.
• Relevant certifications, such as Certified Systems Analyst (CSA), Certified Information Systems Auditor (CISA), or similar, are an advantage

• Analytical thinking and problem-solving (troubleshooting)
• Communication skills
• Interpersonal skills
• Adaptability
• Ability to read and interpret API documentation
• Experience with tools such as Postman, Swagger, or similar for API testing
• Exposure to WPF (Windows Presentation Foundation) or similar front-end framework development

• At least 3-5 years of experience in process and business analysis, systems analysis, design or related roles
• Experience working with Zendesk
• Experience working with Splynx
• Experience in Agile and/or Waterfall project delivery methodologies
• Proven track record in working within software development or systems integration projects