Business Analyst

SUMMARY:
DBN000156: BUSINESS ANALYST - PINETOWN DURBAN

Purpose of the Job:
Our client seeks an experienced Business Analyst to join their BPO division and to enhance operations and drive digital transformation. Using Laserfiche or similar tools.

Required Qualifications:

1. Bachelor’s degree in business, IT, Finance, or related field.
2. Certifications like CBAP, PMI-PBA or Agile  

POSITION INFO:
Technical Competencies and Experience:

1. Streamline customer workflows through digital automation.
2. Build scalable workflows in Laserfiche, integrated with ERP and client systems.
3. Support clients, gather needs, train, and drive ongoing improvement.
4. Compile clear and detailed Business Requirement Specifications (BRS).
5. Conduct User Acceptance Testing (UAT)
6. Oversee workflow automation projects, BIC report development and manage SAGE Evolution.
7. National travel maybe required for client project.

1. Strong communication and documentation skills.
2. Analytical and solutions-driven approach
3. Able to manage multiple customer projects at the same time.
4. Potential to lead a team in the future.
5. Passion for digital transformation and customer success.