Business Analyst

SUMMARY:
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POSITION INFO:

Job description
The Business Analyst is responsible for bridging the gap between business stakeholders and technical teams by gathering, analysing, and documenting business requirements. This role ensures that business needs are clearly understood, solutions are well-defined, and projects deliver measurable value.

Responsibilities and Duties
Business Analysis & Requirements Gathering
• Collaborate with stakeholders to understand business needs, processes, and system gaps.
• Conduct workshops, interviews, and research to gather and prioritise requirements.
• Translate requirements into detailed Business Requirement Documents (BRDs), Functional Specifications, and User Stories.
Process Analysis & Improvement
• Map and analyse current business processes (e.g. policy lifecycle, claims processing, customer onboarding).
• Identify inefficiencies and recommend process improvements or automation opportunities.
• Support change management efforts by communicating process changes and benefits to end users.
Solution Design & Delivery Support
• Work closely with product owners, developers, and QA teams to ensure technical solutions align with requirements.
• Support solution design sessions and participate in system configuration discussions.
• Assist with User Acceptance Testing (UAT) by preparing test cases, coordinating execution, and tracking defects.
• Monitor post-implementation performance and gather feedback for continuous improvement.
Stakeholder Management
• Act as a key liaison between business teams and IT.
• Facilitate workshops, meetings, and presentations to drive consensus and alignment.
• Maintain clear communication with stakeholders on project status, risks, and issues.

Desired Experience & Qualification
• Bachelor’s Degree in Business, Information Systems, or related field (preferred).
• 3–5+ years’ experience as a Business Analyst, with exposure to complex business systems and regulatory environments.
• Proven experience working on projects involving policy administration, claims handling, customer onboarding, or compliance.
• Experience with Agile and/or Waterfall methodologies.

Skills & Competencies Required:
• Analytical Thinking: Ability to decompose complex problems into actionable insights.
• Strong Documentation Skills: Skilled in producing BRDs, user stories, process maps, and acceptance
criteria.
• Technical Acumen: Familiarity with system integrations, APIs, and data flows.
• Communication Skills: Clear, professional communicator – both written and verbal.
• Collaboration: Comfortable working with developers, QA testers, and operations teams.

Technology & Tools
• Business Analysis Tools: Jira, Confluence, Azure DevOps, Trello (for user story and backlog management).
• Process Modelling: Visio, Lucidchart, Bizagi, or BPMN tools for creating process flows.
• Data Analysis: SQL for querying data; Excel or Power BI for analysis and reporting.
• Automation & Digital Platforms: Experience working with workflow automation platforms (e.g., Guidewire, Duck Creek, Salesforce, Appian).
• Testing Tools: Zephyr, TestRail, or similar for UAT and test case management.

Key Attributes:
• Detail-oriented with a focus on quality and accuracy.
• Proactive problem solver and critical thinker.
• Confident facilitator and stakeholder manager.
• Adaptable and able to thrive in a fast-paced, change-driven environment.