Business Analyst

SUMMARY:
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POSITION INFO:

PBT Group has an opportunity for a Business Analyst to apply a set of tasks and techniques used to work as a liaison amongst stakeholders in order to understand the problems; opportunities; needs; structure; policies and operations of the organization on medium to large projects / medium risk.

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To recommend solutions that enable the organization to achieve its goals and to elicit and analyze the actual needs of the stakeholders; facilitate communication between organizational units and play a central role in aligning the needs of business units with the capabilities delivered by information technology and may serve as a translator between these groups.

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Duties:

• Build and maintain collaborative working relationships with internal and external stakeholders through effective relationship management.
• Meet client expectations by resolving client queries and complaints timeously.
• Compile reports for MANCO by consolidating information from the MI reports.
• Ensure that direct reports are upskilled through continuous training and development.
• Ensure that processes are in place and relevant by reviewing and implementing improvements.
• Ensure clear accountability by allocating work accurately.
• Ensure transformational target are met for own team through consideration of targets during the staff recruitment; retention and training process and utilizing suppliers listed on the preferred supplier list.
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Manage performance of staff by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognizing and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future
• training and development needs.
• Contribute to team effectiveness by following the recruitment process when recruiting talent.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Interact with the customer to analyze their need and find solutions.
• Creates user stories with relevant acceptance criteria.
• Sometimes PO makes these stories and the BA will review them and confirm that they are in line with the business rules.
• Discuss with all stakeholders (customer, technical team, and PO) to make sure that there is no gap at any level.
• Finally prepares documents including design flow.

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Experience:

• 4 - 6 years working experience (business or IT).
• 2 years practical experience of the business analysis discipline.
• Principles of project management.
• Relevant regulatory knowledge.
• Relevant Governance controls and regulatory knowledge.
• Object Orientation (Developers).
• Usability and GUI techniques.
• Risk Management in Banking.
• Modelling (ARIS /UML).
• End -to End Innovation Lifecycle Method.
• BA Body of Knowledge.
• Use Of Business Assessment tools: Feasibility studies, business cases.
• Built and maintained stakeholder relationships.
• Completed Reports and Achieved Budgets.
• Designed Workforce Planning Solutions.
• Developed and Implemented Communications Strategy.
• Manage internal process.
• Managed Transformation & Innovation Results.
• Managed Process Results.
• Managed Relationships.
• Managed self.

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Qualifications/ Certification:

Essential Qualifications

• NQF Level
• Matric / Grade 12 / National Senior Certificate.
• Advanced Diplomas/National 1st Degrees.

Preferred Qualification

• Relevant qualification in Business Analysis from one of the IIBAâ„¢ Endorsed Education Providers contributing towards future certification.

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