Business Analyst

Recruiter:

Boardroom Appointments

Job Ref:

JHB004480/DH

Date posted:

Thursday, May 26, 2022

Location:

Durban, South Africa

Salary:

Market Related Monthly

JOB SUMMARY:

Our client is looking for a Business Analyst to provide key support to the business and extract maximum value from the information technology platform, specifically its SAP system. Provide second-line SAP support and assist the business to implement new projects and system enhancements.

JOB DESCRIPTION:

Education and Minimum Requirements:

Degree in Information Technology / BCom (Information Systems) / BSC Computer Science
Minimum of 5 years experience within the relevant business function or information technology environment preferable SAP exposure
Demonstrated success in managing projects relating to superior performance and continuous improvement
Valid Code EB drivers' license

Responsibilities:

Drive Continuous Business Improvement initiatives:

Identifies Continuous Business Improvement opportunities within the business unit/business area. Quantifies savings & efficiencies related to these opportunities for submission to the Application Manager
Implements enhancements as per business projects function
Assist in improving and streamlining business processes and preparing business process

Documentation SAP End-User Support:

Assist end-users to resolve SAP related issues across the Business predominantly with SAP WM
Resolve calls logged on service management system within agreed SLA.
Work in conjunction with the learning team and super users to deliver and where required conduct end-user training on existing and new System functionality.
Conduct user assessments with the business users following training or as required
Analyse reports on user knowledge and skills gaps provided by the learning team to identify training needs.
Work in conjunction with the learning department to roll out ongoing end-user training as required.

System Opportunity Identification:

Support the Applications Manager and the Business in identifying IT application solutions to address key Business requirements within Warehouse Management and or Logistics Execution.
Quantify savings and efficiencies related to these opportunities and draw up Business Case documentation for submission to the Application Manager. Application Development, Enhancement, and Implementation:
Serve as a liaison between the Business and technical consultants to ensure the implementation of identified system enhancements for WM.
Review and analyze technical specification documents before sign-off by the Applications Manager and hand over to the developer(s).
Execute on small Business projects requiring IT systems implementation and provide post-implementation support to all end-users
Plan for project-related hardware and software requirements by liaising on an ongoing basis with the infrastructure team and external software supplier(s).
Compile and store project documentation (including business process flow charts, technical specifications, end-user training material, and project plans). SAP User Profile Maintenance:
Communicate with the authorizations team to assist with the creation and maintenance of user-profiles in SAP in keeping with risk and audit standards.
Authorize user access for new and existing users via the User Authorisation Request (UAR) workflow.
Assist with resolving user profile audit queries. Reporting:
Develop appropriate reports as requested by the Business as well as maintain and proactively enhance reports.

Run reports in the system as required by the Business. System Auditing:

Conduct regular system compliance audits for the WM/LE module.
Report on system non-compliance by users to the Applications Manager.
Identify and highlight the business risk to the Applications Manager as a result of non-compliance.

Technical Expertise:

Provide ongoing advice and support on best practices to ensure continuous improvement within Business systems and applications.
Develop specialist knowledge of the SAP WM module, identify opportunities to deliver best value solutions, and make recommendations to the Applications Manager.

Teamwork and Self-Management:

Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritizing, and self-development.
Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
Inform relevant parties in the event of tasks or deadlines not being met, the potential risks thereof, and provide appropriate resolution.
Demonstrate a willingness to help others and “go the extra mile” to meet team targets and objectives.

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