Business Analyst (Bellville - Cape Town)

SUMMARY:
Business Analyst (Bellville - Cape Town)

POSITION INFO:

Job Overview

We are seeking a highly skilled Technical Business Analyst with a strong background in Retail Point of Sale (POS) systems. The ideal candidate will be responsible for translating business requirements into technical solutions, managing the implementation of retail POS systems, and ensuring alignment between stakeholders, technology teams, and business objectives. You will play a key role in analysing, designing, and optimizing POS processes and solutions to improve business performance, all while maintaining effective communication with our customers.

Key Responsibilities

• Requirements Gathering & Analysis:
• Work closely with stakeholders (both business and technical) to gather, analyze, and document functional and technical requirements for retail POS system projects.
• Conduct workshops and interviews to understand business needs and translate them into clear, actionable requirements.
• Ensure that requirements align with overall business goals and technical feasibility.
• System Design & Implementation:
• Collaborate with technical teams to design and implement POS solutions that meet business needs.
• Work with development teams to ensure successful integration of retail POS systems with other business systems.
• Support the customization and configuration of POS software to meet unique business requirements.
• Stakeholder Communication:
• Serve as the primary point of contact between customers and the technical teams.
• Translate business needs and technical concepts between non-technical stakeholders and development teams, ensuring clear and concise communication.

• Testing & Quality Assurance:
• Assist to troubleshoot and resolve issues related to POS systems during testing and post-implementation phases.
• Process Optimization & Support:
• Continuously assess and optimize POS-related SDLC processes, identifying opportunities for improvement.
• Provide ongoing technical support and troubleshooting for POS systems, working closely with support teams to resolve issues.
• Documentation & Reporting:
• Provide regular progress updates and reports to stakeholders on project timelines, milestones, and deliverables.

Required Skills & Qualifications

• Education & Experience:
• Relevant certification in Business Administration, Computer Science, Information Technology, or related field.
• At least 3 years of experience as a Technical Business Analyst or similar role, with a focus on Retail POS systems.
• Strong understanding of retail operations and business processes, especially around POS, sales, inventory management, and customer engagement.
• Technical Skills:
• Experience with POS software and hardware solutions (e.g., NCR, Oracle Retail, SAP, etc.).
• Familiarity with system integration, APIs, and data flow between POS systems and other business applications (ERP, CRM, etc.).
• Proficient in tools for business analysis such as Jira, Confluence, Visio, and other requirements management or diagramming tools.