Business Analyst - Commercial Insurance

SUMMARY:
Title: Business Analyst – Commercial Insurance
Location: Johannesburg
Renumeration: Based on Qualifications & Experience
 
Our client is looking to employ a Business Analyst to join their team in Johannesburg. This person will need to have strong expertise in Commercial Insurance and will have a proven track record of driving business requirements, streamline processes, and support enterprise initiatives. The ideal candidate will have familiarity with BPMN standards and knowledge of Orbus tools.
 
Minimum Qualifications & Experience:

• 8+ years of experience as a Business Analyst, with significant exposure to Commercial Insurance
• Strong knowledge of process engineering and BPMN
• Experience in requirement elicitation, documentation, and stakeholder management
• Excellent analytical, problem-solving, and communication skills
• Ability to work across business and IT teams in a collaborative environment
• Knowledge of Orbus (Orbus iServer/ Orbus Infinity) or similar
• Exposure to process improvement frameworks (Lean Six Sigma, Agile, etc.)
• Familiarity with regulatory and compliance requirements in insurance

POSITION INFO:
Duties & Responsibilities:

• Collaborate with business stakeholders to gather, analyze, and document business requirements
• Design and optimize business processes, workflows, and operating models using BPMN standards
• Partner with business and technology teams to ensure seamless alignment between requirements and solutions
• Support initiatives in the commercial insurance domain, including underwriting, policy administration, claims, and related processes
• Conduct gap analysis, impact assessments, and feasibility studies for process improvements and system enhancements
• Translate complex business needs into clear functional and non-functional requirements
• Facilitate workshops, stakeholder discussions, and requirements walk through
• Ensure solutions are aligned with organizational goals, compliance needs, and best practices
• Provide support during testing, validation, and implementation phases