Business Analyst - Credit Card

SUMMARY:
Gathering and analysis of business requirements as part of Credit Card Programme

POSITION INFO:

50% REMOTE

The main purpose of this role is to effectively manage the gathering and analysis of business requirements from stakeholders as part of our Credit Card Programme as well as support project delivery. The role will involve working within a collaborative project team comprised of internal technical and business resources as well as external partners. 

Reporting into the BA Manager within the Strategic Project Office, the Business Analyst will be required to gather requirements which aligns to our Methodology and governance standard.

Key Responsibilities:

The position of business analyst includes, but is not limited to, the following key responsibilities: 

Collaborate with stakeholders to analyse, design and capture new and enhanced business processes and requirements:

• Facilitate requirements workshops, maintain group focus and lead discussions toward stated goals, ensuring clear decisions are taken and decisions and actions are clearly and accurately minuted
• Establish and clarify user requirements, and ensure that requirements are accurately specified
• Prepare relevant requirements documentation e.g.: user stories and acceptance criteria, and ensure that they are signed-off by the relevant stakeholders
• Support the technical resources and vendors in the further elaboration of user stories into technical requirements ensuring alignment to original solution design and business requirements

Drive delivery quality through effective testing and validation:

• Ensure test team understands the full business requirement before handing over to the test team 
• Validate testing plans and testing outputs
• Ensure that the critical business scenarios are tested to meet the specifications
• Ensure correct resolution for the defects raised (from opening the defect to closing it)
• Assist the test team when communicating with external partners and vendors

Throughout the project delivery life cycle:

Preparation 

• Support the project manager in the drafting of the project initiation document which should include high level scope, time (key milestones), budget, key success criteria, quality measures, project team and key stakeholders, risks, issues, dependencies, communication plan
• Support the completion of the solution design and architectural validation

Execution

• Support and be integrally involved in the execution of the project lifecycle
• Support full end to end integration testing as well as performance and security testing has taken place

Transition

• Support change management plan including any necessary training
• Support the post implementation testing with assistance from team and business stakeholders
• Support the handover to the service desk
• Once the project is completed, ensure that the centralised process flows are kept up-to-date and are continuously improved where necessary

Key Competencies:

Knowledge

• A thorough understanding of best practice analysis methodologies 
• A thorough understanding of credit card products and systems
• A broad understanding of business and financial products
•  A practical understanding of a product lifecycle

Skills

• Business acumen
• Excellent verbal and written communication skills
• Excellent facilitation and presentations skills 
• Effective relationship management and collaboration skills 
• Analytical with the ability to make good insightful decisions
• Ability to influence appropriately
• Ability to take the initiative, be assertive and think strategically
• Ability to deliver quality in a fast paced environment
• Attention to detail
• Deadline driven 

Qualifications and Experience:

• Relevant tertiary qualification 
• Relevant certification in Business Analysis 
• Minimum of 5 years Business Analysis experience
• Software Development Life Cycle experience, including testing methodologies
• Experience within an Agile environment 
• Experience in the Financial Services or Retail industry 
• Experience in Credit Card projects
• Advantageous: Product knowledge of retail store cards, loans, insurance etc. 
• Advantageous: Knowledge of Credit systems (Vision Plus, New business acquisition systems, etc.) 
• Advantageous: An understanding of application development, database and system design

NB! This job is now closed. You can apply for other jobs by uploading your CV.