Business Analyst (Organisational Architecture & Operational Diagnostics), East London

SUMMARY:
Our client based in East London who are working on an exciting project within municipal parameters, require the expertise of a professional Business Analyst (Organisational Architecture & Operational Diagnostics) with the following skills:

POSITION INFO:
Applicants are required to meet the following criteria:

• Bachelor’s Degree in - Business Analysis or Public Administration or ICT/Information Systems or Organisational Development
• Also required is a Postgraduate qualification (Preferred) in: Organisational Design or Public Sector Management or Strategic ICT Management

• CBAP (Certified Business Analysis Professional); TOGAF or similar Enterprise Architecture certification; PRINCE2 / PMP (for exposure to structured project environments); ITIL certification (for ICT systems understanding)
• Minimum of 5 –10 years experience in business analysis, with at least 3 years in the public sector or municipal environment.
• Proven track record in diagnosing complex organisations and recommending restructuring models, working with multidisciplinary teams (including ICT, HR, Finance, etc.) and writing high-quality strategic and technical reports

• Excellent understanding of ICT environment and digital platforms as well as competence in diagnostic tools, workflow software and enterprise architecture frameworks
• Valid drivers and willing to travel when required

• Responsible for conducting a comprehensive diagnostic of the organisational architecture and operations across all directorates.
• Evaluating how Information and Communication Technology (ICT) interfaces with core and support operations, and producing detailed diagnostic reports and proposals for enhancing organisational effectiveness.
• Analysing processes, structures, systems, and workflows to identify inefficiencies, identifying technology-enabled solutions and recommend new models or architectural improvements that align with smart city aspirations.
• The ideal candidate will combine strong analytical skills with an understanding of digital transformation, urban infrastructure, and stakeholder engagement
• Organisational diagnostics & analysis – assessments; governance models; identify inefficiencies
• Solution design – collaborate with teams; conceptualize and plan systems; solution prototyping, testing and validation; gap analysis; ensure solution compliance; engage stakeholders; support architecture documentation
• Stakeholder engagement – facilitate engagements, interviews & workshops and gather inputs
• Reporting writing and recommendations – diagnostic reports; develop business cases; draft roadmaps
• Strategic modelling – benchmark best practice models; recommend structure or service delivery models