Business Continuity Management Specialist

SUMMARY:
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POSITION INFO:

Who are we?

This department is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology across the company.

What will you do?

Responsible for conducting risk assessments and the evaluation of information systems and/or networks and identifies and clearly defines potential ICT security and business continuity vulnerabilities and ensures that the ICT security implementation is tested and monitored closely. This would include testing of policies and procedures. Analyses business information risk and generates relevant solutions to safeguard information against accidental or unauthorised modification, destruction or disclosure. Provides advice to business units on information security fundamentals.

What will make you successful in this role?

• Update Business Continuity Management (BCM) policies and procedures.
• Build a Business Impact Analysis (BIA) to assess internal and external threats and the risk they pose to the Company and community and recommends mitigation strategies to reduce or eliminate identified risks.
• Develop a BCM strategy leveraging existing efforts and best practices.
• Drive and develop the content of BCM plans and documentation for core operational areas which includes, business resumption, recovery, restoration and disaster recovery plans that allows for business continuation in the event of disruptions or disasters.
• Communicate the BCM plans.
• Provide overall governance and direction setting of the program on an ongoing basis.
• Drive the delivery of BCM plans.
• Coordinate the activities amongst various BCM work streams.
• Work closely with technology teams to ensure their disaster recovery plans for critical systems and applications are consistent with the plans developed for the company.
• Manage and coordinate the efforts of functional managers or service line managers.
• Coordinate BCP testing program and actively participate in testing scenarios.
• Initiate and coordinate training and awareness programs.
• Ensure that BCM plans are developed to maintain and or restore business processes within required timescales following interruption to, or failure of, critical business processes.
• Assist with the company governance structure for crisis management and continuity planning.
• Escalate risks and coordinate mitigating responses.
• Develop status reports on location continuity plans and prepare management reports as necessary.
• Provides leadership and advice to assist other departments with BCM budgets and activities.
• Ensure compliance with evolving regulatory requirements and industry standards.
• Provide subject matter expertise on BCM to include appropriate legal and regulatory requirements.
• Acquire and archive ISO22301 or BS 25999 or equal Business Continuity Management Standards.
• Propels other similar facilities programs for occupant health and safety (evacuation drills, coordination of exit plans, and similar).

Administration

Strong Administration focus:

• Diary Management
• Setting up Meetings and logistics (solid knowledge of Teams is a plus)
• Administration duties includes:
  • Assist with coordinating routine updates to the detailed information supporting the Business Continuity Procedures (e.g., contact lists, personnel assignments, hardware and software specifications, network diagrams, vital records management and inventory lists, off-site back-up schedules, etc.).
  • Coordinating electronic access to, and hard copy distribution of, the Business Continuity Plans and Procedures. - BCP Document Management (SharePoint).
  • Administering contracts and service agreements with Business Continuity service providers.

IT Disaster Recovery Processes

Assist and Support with the planning, co-ordination and participation of all IT DRP related issues:

• Maintenance and support:
  • Assure that recovery procedures are updated to remain effective for the restoration of key corporate resources and for the resumption of critical business processes.
  • Maintain the companies Battle Box (BB) comprising of critical DR documentation
  • Maintain in-house developed INFRAVIEW DB content (critical application database)
  • Maintain the Physical and Electronic version of the BB
• Implementation and Procurement
  • Work with the relevant Service Line management to ensure that as new equipment, facilities, services, and systems are installed that the disaster recovery issues are addressed.
• Testing:
  • Support the BCM Competence Manager in planning, organizing, and coordinating the testing of recovery support and business resumption procedures in different functional areas.
  • Support, maintain and update all established disaster recovery testing methodologies and plans according to the BCM methodologies and practices
  • Administrate the procedures for assurance that recovery procedures are kept updated, maintained and securely stored for the effective restoration of key corporate resources and for the resumption of critical business processes e.g. Test templates, test cases, scope documents etc. before, during and after every test cycle
  • Assist with the conducting of simulations and initiatives to assess IT disaster readiness.
• Ensure alignment with Business Continuity

Business Continuity Planning

• Emergency Management OHS representative (First Aid and OHS Officer)
  • Enforce and maintain OHS procedures
  • Maintain the companies staff contact list
  • Relay instructional and informational materials on how staff is expected to respond during an emergency.
• Crisis Management, Pandemic Planning, Contingency Planning
  • Assist with the maintenance of the planning and information platforms used to support crisis management plans.
  • During actual crises, disasters, and/or other emergencies, take a support role in the Command Center to support the response and recovery activities.
  • Working knowledge and experience with an automated notification system for rapid creation and distribution of critical, time-sensitive messaging.
• Change Management
  • Assist with assessing the Business Continuity implications of proposed technological or organizational changes, and coordinating any revisions to existing Business Continuity Plans and procedures necessitated by such changes

Qualification

• Grade 12
• Post Matric qualification preferable

Experience

• Minimum 3 years relevant experience in Business Continuity Planning/ Disaster Recovery / Crisis Management.

Knowledge and Skills

• Incident Investigation
• Document Auditing
• Risk Management
• Reporting and Administration
• Quality, Compliance and Accreditation