Business Development Manager

KEY OBJECTIVES (JOB PURPOSE)

To develop the Interspares Group lubricant division by effectively driving and monitoring customer relations management, product innovation, product management and marketing, generating sales and ensuring reliable customer service to customers in order to capture, occupy and own the market space.

KEY ROLES AND RESPONSIBILITIES

Strategic Planning

· Assisting with compiling branch business plans, sales forecasting, setting of individual sales person targets and compiling of branch budgets

· Attending and presenting at management meetings

· Assisting and driving projects within the group from time to time

Training

· Being familiar with and familiarising staff with existing and new product ranges to ensure complete product knowledge

· Facilitating training and coaching of branch staff to ensure required product knowledge is acquired & maintained.

· Facilitating training and coaching of branch staff to ensure practical understanding of operational and administrative processes, procedures & policies.

Product Management & Innovation

· Providing support to procurement by planning/scheduling, driving, vetting of lubricant orders and liaising technically with GULF.

· Maintaining and supporting the maintenance of the product file on the ERP system in order to ensure efficient stock replenishment and search functionality (e.g. part numbers, descriptions, pricing, MOQ’s, preferred suppliers and lead times) - (HQ & Branches)

· Recording of and reporting on contingencies related to out of stock items weekly (eg Pre-emptive, Buyouts, Adhoc orders)

· Assisting with cycle and bi-annual stock take execution and reporting in conjunction with warehouse and logistics manager

· Drive and facilitate new product development authorised by COO

· Drive and assist with compiling of product catalogues

· Analysing of customer needs and product performance and providing input & feedback to product management team and Execs

Sales, Marketing & CRM

· Managing, supporting and motivating of branch staff to achieve or exceed business objectives and sales targets (KAM, Internal & External Sales Reps, Distributors and Fielding/Coordinating of House deals)

· Support the building of customer relationships within branch area to maintain customer affinity & loyalty

· Coordinating of marketing and sales functions within branch environment

· Provide problem-solving support in dealing with wholesale & retail customer service issues (eg RFC & Warranty authorisations, stock discrepancy SBO’s, deliveries etc)

· Developing and synchronising marketing initiatives and efforts within the group.

Operations

· Providing cross-functional support to warehouse & logistics manager to ensure efficient logistical processes and policies are maintained

Performance & Staff Management

· Facilitating and or attending divisional meetings

· Monitoring of progress with branch sales targets and budgets and compiling of contingency plans to correct variances

· Ensuring of implementation of and adherence to corporate policies, processes and procedures

· Conducting of performance management processes for divisional staff

· Preparing and addressing divisional related human capital matters: Eg Grievances, Hearings, Administration, etc.