Business Intelligence Analyst

SUMMARY:
Durban''''s leading International Call centre

POSITION INFO:

PURPOSE OF THE JOB

The role of the Business Intelligence Analyst is to enhance and improve the top-line business
understanding and decision-making processes by collecting, analyzing, and reporting data to the
various business departments.

JOB RESPONSIBILITIES

• Create written reports and/or data visualizations that business stakeholders can use to monitor
metrics and make decisions
• Support the business operations in the following areas:
o Accurate Reporting
o Automation of manual processes
o Analytical feedback to improve business productivity
• Encourage and maintain a “customer service” philosophy within the BI team with business
stakeholders
• Translate business needs to technical specifications and deliver on the output
• Debugging, monitoring, and troubleshooting solutions
• Continually look to improve resource requirements & advise the line manager of inefficiencies as
they are encountered and work toward continuous improvement of systems that best serve
business
• Assist in the development of standardized tools, methodologies, and various business processes
for the purpose of refining operational efficiency and identifying areas for improvement across
business KPIs
• Collect, sort, filter, analyze data and interpret the results to look for patterns and determine if
the findings
• Provide direction regarding patterns, trends, and market analysis to drive business decisions
• Writing relational and multidimensional database queries
• Building, implementing, and supporting the BI solutions
• Assist in problem resolution for the team through problem research
• Perform administrative and other ad-hoc functions as and when required by the team

MINIMUM
QUALIFICATIONS
AND EXPERIENCES

• Matric
• Bachelor’s Degree (Preferred) or Gen Man 5 (Qualification)
• Minimum of 3 years of experience as a Business Intelligence Analyst or similar position preferred
• Accounting/Finance experience preferred
• Familiarity with reporting in sales, marketing, and other operational departments
• Experience in working with the following tools:
o Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI)
o MySQL
o R / Python
• Expert capability in Microsoft Excel
• Knowledge of business processes and functional areas
• Possess experience in all stages of BI project work (requirements, design, implementation,
testing and deployment)
• Experience in estimating solution development and delivering solutions against those estimates

BEHAVIOUR AND
COMPETENCIES
REQUIRED

• Strong written and verbal communication
• Excellent analytical skills
• Strong organisational skills
• Comfortable in a fast-paced, ever-changing environment
• Strong interpersonal skills with the ability to build and maintain professional relationships
• Able to work independently
• Team player
• Ability to multitask
• Excellent problem solving skills
• Pragmatic and thorough
• Self-starter who takes ownership
• Outcomes orientated
• Adaptable and flexible
• Able to work under pressure
• Ability to take initiative
• Innovative

WORKING HOURS Monday to Friday 8.00 to 17.00 or as per department requirements

NB! This job is now closed. You can apply for other jobs by uploading your CV.